Advance Auto Parts

Reviews

• RR

  Red

  Feb 17, 2026
  1.0
  the employees here are very rude and will not allow you to return an item if you pay in cash if the item cost $100. the manager has the worst customer service that I have ever seen. treating paying customers with extreme disrespect just because I payed in cash. I am never returning to this store and feel like the manager handled this situation poorly and refused to return my item in my original form of tender because "no one uses cash anymore" just very unprofessional. I would give a 0 star if I could. this store does not follow store policies and if they accept cash as payment then they should be able to return my item in cash without disrespecting paying customers
• RW

  Ray W

  Jan 21, 2026
  5.0
  Friendly staff and quick
• MW

  Michael Wise

  Jan 20, 2026
  5.0
  The battery in my wife's car died today. I took it to Advance and Paul installed a new one in 14 degree weather. Quick, efficient and friendly service!
• BS

  Bill Shover

  Dec 13, 2025
  5.0
  I've been to this store several times.....and I've always experienced Great, Friendly, Customer Service.
• JC

  Jeremy Cropper

  Oct 27, 2025
  1.0
  Stopped in for a shift fork for a Jeep. The employee told me it would have to be ordered and would be there Monday after 3. Tuesday I looked at the receipt and notice I was charged for 2 different parts. One at 74.00 and the other at 22.00 and some change. When I stopped to pick up my part I questioned why I was charged a 74 deposit for a 22.00 part. I was told that the one they ordered was 74.00 and I asked about the other one and the women taking care of me(may have been the manager) told me that she wasn't sure what the 22.00 part was but they had ordered the 74.00 part. I immediately told them to return it I could go to summit and get it for under 20.00 that I did not approve the 74.00 part only the 22.00 one that they did not have. She returned the 74.00 then told me they could not return the 9.00 shipping fee it's corporate policy. At this point I'm frustrated. Not only did you order a 74.00 part without my consent but you can't return the 9.00 shipping fee on the 22.00 part that they couldn't get. All she could say was it was policy. I.dont get how you cant return the 9.00 when it wasn't shipped and the store that supposedly had it didn't have it. Now I'm missed because not only can they not return the 9.00 but the system don't show the 22.00 so they have nothing to return that money to without shorting her drawer. Yes I left mad and chipped the tires when I left. I gave my self 10 minutes and decided to call to once again figure out how they can charge me 22 dollars for a part and 9.00 to ship it when they have nothing in the computer showing it and didn't have the part so it wasn't shipped but can't return my money. This location has really went down hill in the last 4 years. I tend to go to another location instead of this location for this reason. For now On I will not shop at advanced due to their policies, lack of knowledgeable employees and poor customer service. I work hard for my money and don't appreciate having money stolen from me. I wish I had the receipt to attach but I left it the day I was mad and walked out. I got my parts same day and cheaper at summit.

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