Pilot Travel Center

4.0
755 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Girard, OH! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
2786 Salt Springs Rd, Girard, OH
44420, United States

Hours

Reviews

4.0
755 reviews
5 stars
380
4 stars
183
3 stars
87
2 stars
35
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, particularly during late shifts, leading to a negative customer experience.

Cleanliness

While some customers praised the cleanliness of the bathrooms and showers, others reported dirty conditions and poor maintenance.

Service Quality

Inconsistent service quality was noted, with some customers experiencing excellent service while others faced long waits and unresponsive staff.

Product Availability

Customers frequently mentioned issues with product availability, including out-of-stock items and poor food options.

Management Issues

Several reviews pointed to poor management practices, including inadequate staff training and lack of attention to customer complaints.
  • EK
    Elizabeth Kupiecki
    Dec 31, 2025
    5.0
    Clean bathrooms, clean store, great for stopping during a road trip
  • JS
    jon smith
    Nov 30, 2025
    5.0
    Dylan is a pleasant employee at the Pilot Flying J and the Mr Fuel, working both stores is impressive, very hard working and professional. Keep up the great work.
  • AR
    Andrey Rozgon
    Oct 8, 2025
    3.0
    Обычно заезжаю сюда — удобно, цены адекватные. Но сегодня сильно разочаровался. После заправки припарковался на свободное место сделать короткую паузу, как всегда. Подошёл сотрудник и заявил, что стоянка платная, и нужно либо оплатить, либо уехать — при абсолютно пустом паркинге. Такое отношение к водителям неприятно. Хотелось бы больше уважения и понимания, ведь именно дальнобойщики — основные клиенты таких мест. Надеюсь, руководство обратит внимание на качество обслуживания.
  • VD
    Valera08011 Dudinets
    Sep 5, 2025
    1.0
    disgusting treatment from the worker. couldn't find my receipt from the gas station and sent me to check the pump 3 times until a guy came and helped She also refused to sell me food and threatened to call the police. Although the problem is that she is incompetent. It's very unpleasant to see such people
  • BC
    Beau Carr
    Aug 18, 2025
    1.0
    Lady at the register late night between 6 PM & Midnight is one of the rudest women I've encountered at any pilot! She isn't the only one across the board but, If I'm spending thousands a year somewhere, she does not make me what shop her or at any Pilot! This is Monday, August 18, 2025. She is so rude! This is why this specific location's rating is going downward. Better fix this before it get around to the truckers Union!!!

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.