Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Franklin, OH!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
2,414 reviews
5 stars
998
4 stars
578
3 stars
368
2 stars
127
1 star
343
What are people saying?
AI-generated from recent customer reviews
Parking Issues
Numerous customers reported that the parking lot is extremely tight and difficult to navigate, with many expressing frustration over the lack of enforcement for reserved spots.
Staff Behavior
Several reviews highlighted unprofessional and rude behavior from staff members, with specific incidents of disrespect and poor customer service.
Cleanliness Concerns
Customers frequently mentioned issues with cleanliness, particularly in restrooms and showers, with some describing them as filthy and poorly maintained.
Service Delays
Many customers experienced long wait times for showers and fuel service, leading to dissatisfaction with the overall efficiency of the location.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that not all interactions were negative.
- RIRoy Acre IIDec 31, 20251.0I have a question do they charge to park in there truck parking lot?
- PLpetr linDec 20, 20255.0The parking lot is very spacious, the restroom is very clean, and the employee Austin is very kind and amiable. He has a very kind heart and is also very handsome. He treats the drivers like his own brothers. I wish all of you a Merry Christmas! And a Happy New Year as well!
- BDBrandon DarnellDec 18, 20251.0Gas pumps don't work. Go to the shell right up the road. Can't rate a gas station well if it doesn't provide the service right in the name!
- HSHoney SodhiDec 1, 20251.0Showers are down , very tight parking Don’t park in the Prime parking without paying. Their staff will make you move, and the pilot car is always roaming to check vehicles.”,
- RKRobert ke5zswNov 19, 20252.0I went in to pay for parking and was told I had to use my pilot member card before they can write a ticket when I asked how long they been doing that she sayed over the last 3 years I use pilot flying jay everyday and I've never had to use my membership card only time I've used and of my truck stop cards is if I'm using my points..so basically was told no rewards card no parking spot when I got back to the truck I googled it and it says pilot does not ask for card while paying at the front desk only using the app..
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What are the operating hours of Pilot Travel Center in Franklin, OH?
Pilot Travel Center in Franklin, OH is open 24 hours a day, 7 days a week, including holidays.
Does this location offer showers for travelers?
Showers are available at many Pilot locations. Please use the store locator tool at https://locations.pilotflyingj.com/search to find locations with showers.
Can anyone purchase a shower at Pilot Travel Center?
Yes, anyone can purchase a shower at Pilot Travel Centers.
What types of fuel are available at Pilot Travel Center in Franklin, OH?
The location offers gasoline, diesel fuels, and DEF with high-speed pumps. For more details on fuel options and blends, please visit https://pilotcompany.com/fuel-prices.
Are there electric vehicle charging stations at this location?
Yes, Pilot Travel Center in Franklin offers electric vehicle charging stations as part of their services.
What payment methods does Pilot Travel Center accept?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, and EBT.
Does Pilot Travel Center provide overnight parking?
Yes, overnight parking is available. For location-specific parking rules, we recommend contacting the store directly.
Are there nearby dining options around Pilot Travel Center in Franklin, OH?
Yes, nearby dining options include Pizza Hut Express, Subway, Dunkin', Waffle House, McDonald's, Mom's Restaurant, Wendy's, and White Castle, perfect for grabbing a meal before or after your visit.
Can customers find automotive services near the Pilot Travel Center?
Yes, nearby automotive repair and tire services include Goodyear Commercial Tire & Service Centers and Pilot Truck Care located close to the travel center.
What convenient services are close to Pilot Travel Center to assist travelers?
Travelers can access the FedEx Drop Box for shipping needs and the Blue Rhino Propane Exchange nearby, enhancing convenience during their stop at the travel center.