Hyundai Service Center - Jeff Wyler Hyundai of Fairfield

Reviews

• ES

  Ed Saffle

  Mar 21, 2026
  3.0
  I went for a standard oil change. They found something leaking that needed to be fixed under warranty. It was going to take a couple days and they gave me a free rental. All good up to this point. They sent me an inspection video after the multipoint inspection. I couldn't look at it until I got home though and so forgot about it. That's on me. I also just scanned over the invoice to check the price. That's also my fault. I finally watched the inspection video and they clearly said there are no leaks. I read over the invoice and see that it claims that I reported that the vehicle was losing oil. I did not report a problem. I'm not mad since I didn't pay for anything more than the original oil change. But a bit annoyed that the records falsely claim I reported a problem. It feels a little fishy.
• AK

  Alex Krebiehl

  Mar 9, 2026
  1.0
  Brought my car in for service and they broke my window. Told me it would take a week to replace and they couldn’t give me a loaner car. Trying to find out the status of the car is infuriating because they WILL NOT pick up the phone.
• JB

  Justin Buchanan

  Feb 16, 2026
  1.0
  Whatever you do, do not take your car here. They will not answer the phone once they have your car and will not return your calls. They have had our palisade for multiple visits and over 3 months total and still have not found the leak in the roof. They will not return your calls. I’ve had to show up in person just to get a response. Find a different Hyundai dealership to service your vehicle because this one is as bad as it gets.
• LR

  Lynn R

  May 8, 2025
  1.0
  I'd give a zero if I could. I agree with all the previous posts. In addition, about 5 months after my engine had been replaced - which was major fiasco in itself - my car overheated. Had it towed to an independent repair facility, since I knew what the dealer was like and that the car would probably sit in their lot for several weeks before they even looked at it. The problem for the overheat - the hoses were never securely attached to the replaced engine and the on hose fell off, so I had no antifreeze. There were a couple hoses not attached properly. So I'm out several hundred dollars for a coolant service and tow. But can I get the service manager to call me back - NO - why? Apparently their customers aren't important to them. Had issues with them from the time we bought the car including several hours on the phone with them over the years tellimg me I never did business with them because they couldn't find my records - I bought the car from them. That took years to fix, but I think they finally got that taken care of! And stopped getting oil changes there because it does take forever to get done, staff is rude and grumpy.
• LB

  Liz Bissmeyer

  Jan 24, 2025
  1.0
  I rarely write reviews, but this experience was so appalling, I feel obligated to warn others—AVOID THIS DEALERSHIP. In October, I brought my car in for a P-valve issue that triggered the engine light. My advisor, John, assured me it was covered under warranty. After a two-day repair, everything seemed fine, but a week later, my car malfunctioned—unable to shift gears, dashboard warnings on, and the blind spot detection failed. I had it towed back, but my new advisor, Alexis, didn’t answer my calls until 4:30 PM, then sent me to a rental company about to close. Two days later, Alexis gave me two “options” for repairs: a $9,000 harness replacement or a $452 connector fix. Despite the issue originating after their initial repair, they claimed my warranty had expired, even though it was valid weeks earlier. John had quit, and I paid $600 for repairs, towing, and the rental. However, the issue returned two days later, and they claimed it was covered under warranty because it was "the same problem." Michele, my third advisor, ignored my texts on November 19, 21, and 27. When I visited, Alexis said they were waiting on insurance approval. On December 3, Michele said they couldn’t replicate the issue, despite photos sent to insurance. Weeks passed with no progress. By December 30, I received no solution. On January 10, I asked for a quote to sell the car but received no response until January 14. Michele passed me to Tom, who rescheduled the inspection for January 17, then moved it to January 20. When I arrived on January 20, Tom seemed surprised my car was already there and admitted the inspection could’ve been done earlier. He promised a quote the next day, but by January 21, there was still nothing. When I followed up, Tom said someone else was handling it. Finally, I escalated to Mitch (GM), who seemed motivated to help. However, the damage was done. I received a quote that was shockingly low. Mitch tried, but the service center needed to inspect the car again, and I didn’t want to wait months for answers. Fed up, I sold my car to another dealership, which offered three times more than Jeff Wyler’s quote. This dealership’s lack of communication, accountability, and customer respect is unacceptable. They claim to be "busy," but that only means wasting time, money, and patience. Save yourself the headache—go somewhere else.

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