Enterprise Rent-A-Car

Reviews

• SJ

  Summer Jones

  Mar 24, 2026
  5.0
  Rico is the best at calm, caring customer service! Highly recommending this place because of him.
• EC

  El Figaro CMG

  Mar 5, 2026
  1.0
  After returning the car, I received an email and a receipt for $17 for fuel. I called, and they said it was for the gas, but they would issue a refund because they gave me the car without specifying the fuel type. The next day, my refund was on my credit card, and the following day, without any notification or receipt, they charged me another $14. I called again to find out what it was this time, and they told me to call my bank because they hadn't made any extra $14 transaction. I ask why lying to me them if I knew you did it, and this time without even sending me a receipt by email. Someone isn't doing their job properly.
• KW

  Kristie Williams

  Feb 26, 2026
  5.0
  The person who helped me was patient and professional and answered all my questions. the vehicle was very clean, I will be a returning customer.
• AP

  Aaron Pergram

  Feb 15, 2026
  5.0
  The best location in Butler County!
• WK

  Wish You Knew

  Dec 30, 2025
  2.0
  Poorest phone answering in all of business. Have people who will tell you they are doing something on the phone and yet they don’t send email receipt. Tasha is horrible customer service and needs to be trained. Called and spoke with her about my receipt and she told me she sending it now and 4 hrs goes by nothing I call again and speak with her and she assures me she is sending right then and there while on phone and never sent it. I had to call customer support and Diego sent it to me instantly. I mean I’m a weekly customer who spends tons of money thru enterprise and to be treated and lied to as I am is unprofessional. I will take my business to another company. I challenge any enterprise boss to go undercover and do a rental experience with Fairfield Ohio location or Middletown and tell me it’s not awful. You can call that place at anytime and phone will just ring ring ring and or be on hold, but you can pull up there and there’s someone inside sitting on their butt in the back every time. The employees bring their children to work and the whole setting is unprofessional. Do better Enterprise you use to be on point. The management you have now is trash and most the experiences are trash when dealing with them. Shoutout to DD employee she is the best you have there.

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