Hyundai Service Center - Jeff Wyler Hyundai of Fairfield

Reviews

• JS

  John S

  Oct 5, 2025
  1.0
  They tried to scam me. I left a great review for the sales group two years ago, but the service group tried to rip me off those week. I went in for my free oil change. They came back suggesting $1800 in repairs. The big expense was they said I had a piece of metal in my tire which was not repairable and suggested two new tires and alignment for $1200. I declined. I left and pulled into a parking and found the object was a tiny piece of mental simply stuck in the thread. There was no tire puncture. No trained mechanic could have made that mistake. This had to be a deliberate scam. I change my own cabin and engine air filter which I buy on Amazon for about $10. Every time they tell me they are dirty and want to change them for about $130.
• KB

  krishna bhandari

  Aug 15, 2025
  1.0
  This big company, they don't have 1 person to take customer calls. They don't even call back after I left them message. They have got my car for last 2 days. Said it will be done within minutes. Still there. Don't know what's going on. Can't even go there because of work. And they don't pick up or call back.
• GS

  Glenn Swafford

  Aug 2, 2025
  1.0
  Service department is the worst in the country parts department is the greatest.
• DM

  Dan Muckenfuhs

  Feb 10, 2025
  1.0
  If i could give zero stars i would..... dealing with an engine replacement (and further issues) through this dealership is worse then going to the dentist. God be with anybody who still has to deal with them.
• LB

  Liz Bissmeyer

  Jan 24, 2025
  1.0
  I rarely write reviews, but this experience was so appalling, I feel obligated to warn others—AVOID THIS DEALERSHIP. In October, I brought my car in for a P-valve issue that triggered the engine light. My advisor, John, assured me it was covered under warranty. After a two-day repair, everything seemed fine, but a week later, my car malfunctioned—unable to shift gears, dashboard warnings on, and the blind spot detection failed. I had it towed back, but my new advisor, Alexis, didn’t answer my calls until 4:30 PM, then sent me to a rental company about to close. Two days later, Alexis gave me two “options” for repairs: a $9,000 harness replacement or a $452 connector fix. Despite the issue originating after their initial repair, they claimed my warranty had expired, even though it was valid weeks earlier. John had quit, and I paid $600 for repairs, towing, and the rental. However, the issue returned two days later, and they claimed it was covered under warranty because it was "the same problem." Michele, my third advisor, ignored my texts on November 19, 21, and 27. When I visited, Alexis said they were waiting on insurance approval. On December 3, Michele said they couldn’t replicate the issue, despite photos sent to insurance. Weeks passed with no progress. By December 30, I received no solution. On January 10, I asked for a quote to sell the car but received no response until January 14. Michele passed me to Tom, who rescheduled the inspection for January 17, then moved it to January 20. When I arrived on January 20, Tom seemed surprised my car was already there and admitted the inspection could’ve been done earlier. He promised a quote the next day, but by January 21, there was still nothing. When I followed up, Tom said someone else was handling it. Finally, I escalated to Mitch (GM), who seemed motivated to help. However, the damage was done. I received a quote that was shockingly low. Mitch tried, but the service center needed to inspect the car again, and I didn’t want to wait months for answers. Fed up, I sold my car to another dealership, which offered three times more than Jeff Wyler’s quote. This dealership’s lack of communication, accountability, and customer respect is unacceptable. They claim to be "busy," but that only means wasting time, money, and patience. Save yourself the headache—go somewhere else.

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