Pilot Travel Center

3.8
1951 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Eaton, OH! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
6141 US-127, Eaton, OH
45320, United States

Hours

Reviews

3.8
1,951 reviews
5 stars
814
4 stars
487
3 stars
293
2 stars
95
1 star
262

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the dirty conditions of the showers, bathrooms, and overall facility.

Staff Behavior

Numerous customers reported rude and unprofessional behavior from staff, particularly during late-night shifts.

Facility Layout

The layout of the truck stop was criticized for being poorly designed, causing traffic jams and difficulties for truck drivers.

Service Issues

Customers experienced long wait times for showers and fuel, with many pumps reported as out of order.

Food Options

The limited food options, primarily Subway, received negative feedback for poor service and quality.
  • BA
    Behzad Armin
    Nov 16, 2025
    1.0
    This location was very disappointing. The Subway inside was missing many food items, and the shower wait time was extremely long. It seems that only one person is responsible for managing the entire place
  • DM
    Di ma
    Nov 14, 2025
    1.0
    There is no supervisor control, the drivers sleeping on the pumps . Traffic closed the street out off the station!
  • AN
    Alice North
    Nov 9, 2025
    1.0
    I also placed this on yelp. Dear Management/HR of Pilot, I'm writing to express my extreme disappointment and concern about the new management team and staff at Pilot. The recent changes have led to a chaotic and unclean environment, with staff seeming unhappy and unknowledgeable about their roles. However, what prompted me to write this review is a disturbing incident I witnessed involving a red-headed cashier. While I was waiting in line, I overheard her voicing a text message bragging about successfully getting someone fired to take her spot. This behavior is not only unprofessional, but it's also a clear example of workplace sabotage. I also would like to point out, she was alone when this happened. There were no other cashiers at the counter. Should she try to claim witnesses. There were none. Just her and I. What's even more disturbing is that she seemed to be taking pride in her actions, and her bragging was laced with a sense of satisfaction and entitlement. It's sickening to hear someone revel in the harm they've caused to a coworker, and it's even more appalling that she had the audacity to smile at me and speak sweetly, as if nothing had happened, and then ask me if I love her, "Roberta", a paper sack puppet. I was left speechless. I left my items at the counter and walked out. No gas, no food. Not even a drink. That's how disgusting that interaction was. This behavior is a classic example of "workplace gaslighting" and " schadenfreude," where an individual takes pleasure in someone else's misfortune. It's a toxic and unacceptable behavior that has no place in any workplace. I urge you to investigate this matter promptly and take necessary actions to address the situation. The employee involved may face disciplinary actions, including termination, as sabotaging a coworker's job is a serious offense. I will not be returning to Pilot. Sincerely, A GM from her own store that isn't a pilot. Some possible punishments for the employee involved could include: - Termination of employment - Disciplinary action, such as suspension or demotion - Mandatory training on workplace ethics and respect - Loss of privileges or benefits
  • DD
    Dbeavin007
    Nov 5, 2025
    2.0
    Very limited parking as the evening approaches. Highly recommend using the pilot app to check the paid parking availability. There's only 10 spots, so if the paid has more than 4 open = most likely no free parking available.
  • AL
    Akram Liban
    Oct 30, 2025
    2.0
    The design of this place is really flawed for Semi to fuel and weight and EXIT its quite the Maze and you will leave here with a full tank and a migraine. I would probably try different Pilot unless you are desperate you will lose valuable time. ALL IN ONE ENTRY AND EXIT FOR ALL..

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.