NTB-National Tire & Battery

Reviews

• MK

  Max Kapron

  Nov 15, 2025
  5.0
  Mark and his team were better than great! In and out. Couldn’t be happier with this team. Awesome job, phenomenal people. Will get all my business from here on out!
• CS

  Chelsea Swords

  Nov 9, 2025
  1.0
  I drove here because I got a massive screw in my tire. I’m assuming it was the manager who then responded “do you have an appointment” I looked at him and said no? Then proceeded to tell me he is too busy. I drove to the other side of town to a different tire shop and I now have a complete flat tire and stranded on the road because you guys couldn’t bother to help
• II

  Ian

  Nov 8, 2025
  5.0
  Holy moly, quick and easy! Mark did a great job of answering all my questions and letting me know the potential wait. Even though maps showed (much) busier than usual, I got squared away ahead of time. Shout-out to Mike for helping and having my Lass ready 🫡
• AT

  Audra Thornsberry

  Nov 2, 2025
  5.0
  We called to see about getting a tire replaced. Mark was extremely nice and got us in really quick. This particular location is the best one I have been to. Everyone there is very professional and courteous. We will definitely be returning to this location at Dublin, Oh for all of our future car issues. They are very reasonable in prices. I highly recommend this location if you would like any work done. They treat you like you are their friend. Mark the manager is wonderful. Thank you for helping us get back on the road again! You guys rock!!!!!
• TS

  Tommie Swain

  Oct 18, 2025
  1.0
  My husband and I brought our vehicle in to test the battery, starter, and alternator. On the way in, my husband found a credit card on the ground and gave it to the workers there, stating someone may have dropped it. They thanked him and were very kind up until we declined to buy what they suggested. Manager, Mark Snow, begins by stating that it could be the throttle body, a fuel issue, or the battery. Mike, another worker, states that the vehicle sounds strange when it starts - indicating that there is an issue. Mark Snow then proves that the “issue noise” Mike identified was in fact just a cooling fan that was on. Ok. Not a big deal but strange that you work at an auto store and don’t know what a cooling fan sounds like. Then, we are told the battery needs replacing (which we assumed from the start). Mark Snow gives us a quote (way over what any other stores charge) and we decline the battery due to the price being way higher than any neighboring stores. His demeanor immediately changed and he appeared to be pouting due to us declining the battery. Then, my husband and I are leaving and the people within the garage of the shop passive aggressively told us to not turn the car off, almost in a mocking demeanor. Mind you, we are leaving to get a new battery from somewhere that doesn’t charge an arm and a leg when the worker within the garage says this. We get in our vehicle and notice that there is an engine light on. For 2 days, we have had issues with our battery… no lights turned on. Suddenly, when we leave here and decline to buy the battery from them, the engine light turns on? How odd. My husband confronted Mr.Snow on this, stating, “there is now an engine light on the vehicle.” Mr.Snow’s response was, “OK?” No, not okay. My husband walked out. I went in and talked to Mr.Snow with Mike, other worker, next to Mr.Snow. Mr.Snow proceeded to brush off my concerns about the light as well, insisting that there was an issue with our battery, blaming that for being the reason that the engine light is on. I understand that my battery is having issues. What I don’t understand is why an engine light suddenly turned on directly after my husband and I declined to buy your pricey battery…. Mr.Snow was completely unwilling to help or investigate why the light was on. He asked if I expected him to do a diagnostic test for free and stated that he would not be doing that. I stated I would like to know why my engine light is on when it wasn’t before. He was completely unwilling to help. His suggestion was to take it to autozone or another parts store in order to have THEM diagnose it. Why are they going to diagnose what you guys caused??? I asked for proof that they did not do anything to cause the engine light to come on. He asked if I had proof that they DID. Excuse me? I’m simply asking to be shown that you guys did not in fact intentionally cause an engine light to turn on to my vehicle. Mark Snow is COMPLETELY and utterly unprofessional, rude, and unhelpful. Now, I have to go to ANOTHER auto repair place and have them diagnose whatever you guys caused to appear. Completely unacceptable. Please look into hiring new staff. Your current staff is completely and utterly disrespectful when you decline to have them proceed with work that is excessively over charged.

Frequently Asked Questions About NTB-National Tire & Battery