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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.8
(225 reviews)

Business Details

288 S Sandusky St, Delaware, OH
43015, United States
(740) 363-8182
https://www.enterprise.com/en/car-rental/locations/us/oh/delaware-3856.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Delaware, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Delaware location today.

Location

Enterprise Rent-A-Car
288 S Sandusky St, Delaware, OH
43015, United States

Hours

Reviews

3.8
225 reviews
5 stars
135
4 stars
22
3 stars
7
2 stars
9
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff like Frank and Tre for their helpfulness, while others reported rude and unprofessional behavior from certain employees.

Cleanliness

Several customers noted issues with the cleanliness of vehicles, mentioning dirty interiors and exteriors upon pickup.

Reservation Issues

Numerous complaints about unfulfilled reservations, including lack of available vehicles despite prior bookings, leading to significant customer dissatisfaction.

Overall Experience

While some customers had positive experiences and praised the service, many expressed frustration with the inconsistency and lack of communication from the staff.
  • SE
    Shirley N Espenshade
    4 days ago
    5.0
    Easy to set up the rental. Warm customer service. Great follow up to be sure the vehicle is meeting the customer’s needs. It was quick and easy to return the car and get a ride to my own car.
  • BJ
    Bill J
    Feb 3, 2026
    5.0
    Very nice people, quick handling and good service.
  • KR
    Kathy Rivera
    Feb 2, 2026
    5.0
    The Enterprise team was very helpful and patient. They explained everything clearly and made sure I was comfortable with the rental. Thank you for making what can be a stressful process feel easy.
  • DG
    Dakota Gould
    Jan 25, 2026
    4.0
    My car’s transmission broke, so I had to get a rental car for a few days in order to make a work trip. My original rental was a Nissan Rogue, but I had to turn around and swap it out, because the oil pan on the bottom wasn’t screwed in on one side and flipped down to drag on the road. The team was very apologetic and worked to get me the last car on the lot RIGHT before they closed. Evan was incredibly helpful, very kind, and super accommodating for my rental and I greatly appreciated his service!
  • TP
    Tiffany Parsons
    Jan 17, 2026
    5.0
    Frank at the Delaware location is a top notch employee- goes above and beyond for his customers! Thank you Frank for caring about your customers and doing what is right!

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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