Tire Discounters

Reviews

• JH

  John Humbert

  Nov 9, 2025
  1.0
  Customers BEWARE/ 0 Stars if I could; On October 11, I went to Tire Discounters in Beavercreek/Fairborn for an alignment check/alignment. Just a routine service item. I'm normally wary of big chain stores, but thought "hey, they advertise alignments, they do a lot. They're probably good at them". Wrong. Starting off, I was charged for a four wheel alignment while my vehicle (a truck with a solid rear axle) only calls for a front end/two wheel alignment. Not a big deal, IF they were able to perform that correctly. Spoiler alert, they were not. First attempt at returning my vehicle to me, I did not have to leave the parking lot to notice that my steering wheel was very off-centered (it was not before) and I had multiple new illuminated warning lights on my dash. Six trips back on the alignment rack and a plea to a very nice but seemingly incapable technician (I don't care if I have to stay here all day. Make my vehicle right) we now have a "modified" spec sheet that says it is within specs, but a traction control light on the dash. While he and another technician spend time attempting to clear this light, I look underneath the vehicle. Oh, did I mention that he kept trying to tell me that an off-centered steering wheel was normal and acceptable? Also told me after the third time on the alignment rack that I was going to need struts. This is important later. As I look beneath my vehicle, I can't help but notice the protective boot on my right front tie rod, that protects important components, such as the steering rack, is DESTROYED. Shredded. Upon asking him about this, I am told something like "If you replace the part, I'll take care of the next alignment." Unacceptable. Plus the fact that he was not going to tell me that my vehicle was damaged. Fast forward, I make contact with a higher up at Tire Discounters. He offers to let me have a "thorough inspection" performed at a different Tire Discounters, for additional damages caused by the Beavercreek/Fairborn location. I choose the North Dixie location, close to my work. Mistake number two. Not only do they fail to notice the additional damages at this location (left protective boot also ripped, both inner tie rods and rack now exposed to the elements, a melted bit of strut, and a melted bit of wheel liner), they proceed to cause MORE damages. "We pried between your knuckle and lower control arms with a pry bar. You need ball joints. We can do that for roughly $1200". Upon hearing these wonderful new noises (when hitting a bump, my front end now sounds like it's falling out. That was never the case before) and the fact that they were able to do nothing to get me feeling safe in my vehicle again, I raised the vehicle myself to do an inspection of their "work" Upon sending these photos and everything to the first gentleman, I hear nothing back for weeks. Finally, once I have stated that my next step is to contact the Ohio Attorney General's Office, I am contacted by a different regional manger, who listens to what my experience has been like thus far, agrees to correct the problem and pay for parts, so on. That was on October 29th. No one has reached out to me since, no one will return my messages in regards to this matter. I have been without a safe vehicle since October 11th, as a result of Tire Discounters negligence, incompetence, and just overall lack of concern about the safety of their customers and others on the road. I attempted to reach Mr. Jamie Ward, president and CEO, via LinkedIn, just as a last attempt. No response. I have filed a formal complaint with the Ohio Attorney General's Office. And in the meantime, I will be sharing my experience everywhere I can. I would be ashamed to operate a business and treat my customers the way I have been treated here.
• NF

  Neil Fueston

  Nov 7, 2025
  1.0
  Bought tires a year ago the 2 front tires both were bald had threads showing and the back 2 wont hold air . We talked to them and they wrte not willing to replace or discount new tires . Its ridiclous i dont think they did front end alignment on car when i got tires . Basically they said i was sol . Nevrr buy tires again from this plave substandard tires poor customer service
• MM

  Mandie

  Sep 25, 2025
  5.0
  I needed tires and an alignment on my car. The place was clean and the workers were so patient and helpful!!! I will return when the need arises!
• NA

  Nicole Arrowood

  Aug 22, 2025
  1.0
  My husband and I took his car here to get a tire patched and an oil change a month ago it took 2.5 hours and was told there was no way to patch the tire so had to buy a new which was fine but the oil change and tire cost almost $300 aside that a week ago his oil light came on so he took his car to get the oil light addressed and the oil plus was most out and there was no oil in his car. He was told if he would have gone much longer he would have ruined his engine. We just bought the car a year ago not sure how u forget to tighten an oil polish when you had the car in service for almost 3 hours. Never will we return to this location posting to warn anyone if u need an oil change to avoid this shop
• TL

  Thomas Long

  Aug 14, 2025
  1.0
  Brake job, didn’t bleed the brakes. Gave me a vehicle with no brakes. I couldn’t stop in the parking lot. Did anyone do a test drive? I understand bad service, this was life threatening.

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