Enterprise Rent-A-Car

Reviews

• HP

  Hannah Pierre

  5 days ago
  5.0
  I rent from this location fairly frequently and always have a good experience. This past experience was above and beyond average. Paapa was very helpful throughout the process of pickup. I accidentally left my sunglasses in the rental at drop off and the team worked together to take extra measures to ensure that they would be returned to me. Thank you!
• MW

  mr wonderful

  5 days ago
  5.0
  I want to give a huge shout‑out to Austin S. and the whole team at the Eastland Square Enterprise location. When the vehicle I rented ended up having a bad tire, I’ll admit I was pretty animated about the situation. Austin, however, remained completely calm and professional. He didn’t hesitate, he jumped right in, arranged the repair, and made sure my trip stayed on track. His leadership and problem‑solving skills were obvious from the moment he stepped in. It’s rare to find someone who handles challenges with that level of composure, professionalism, and genuine care. Enterprise is lucky to have someone like Austin S. representing them.
• VG

  Victor Galvin

  Mar 29, 2026
  5.0
  I was late picking up the rental..do I got 2 different ones,, very professional very courteous... they waited for me to come back to get extension 2 times.. very good crew
• AM

  Alice Munnerlyn

  Mar 16, 2026
  2.0
  I did not have the information to solve my issue. Interior lights would not turn off. I could not find out how to to do it for 2 days. I finally went back to the store and agent helped me. The book about the care would have been helpful. Please a manual in the car,
• GG

  Gloria Gulenga

  Mar 9, 2026
  1.0
  I’m usually a loyal Enterprise customer, but this location was very disappointing. They gave me a vehicle that already had damage, and during the pickup inspection the agent never mentioned it. When I returned the car, the assistant manager told me the damage would require a claim. I explained that the damage was already there when I received the vehicle, but she didn’t believe me. A few hours later she called back saying there was already a claim on the vehicle, which proves the damage existed before I had it. Unfortunately, this was never disclosed to me when I picked up the car. I also returned the car about an hour early, but they initially tried to charge me $179 and couldn’t clearly explain why. If you rent from this location, make sure you carefully inspect and document any damage before leaving. This experience was frustrating and very unprofessional.

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