Valvoline Instant Oil Change

Reviews

• JE

  Jem Emerson

  4 days ago
  3.0
  Everyone that I worked with was super sweet and honest. However, I waited an hour and a half for my oil change. The lines were not that long. They were understaffed, and I want to emphasize that that is not their fault and they were extremely apologetic. They even gave me a free windshield wiper blade for the wait. They were working hard and I was really totally fine with the wait. However, I drove off hearing a weird sound, and came to find the next morning that the cover to the bottom of the car to access everything was halfway peeled off. I went back, and a gentleman told me whoever put it back on put it on wrong, and it missed a check. What’s frustrating about this is when they finally got to my car, they rushed the process and created a possible road hazard should this piece have ripped off on the road. It was put back on correctly, but when I drove off, I discovered they also did not close my hood correctly, so I had to pull off the side of the road and close that as well. I really try not to be a “Karen” about things because I understand from personal experience that staffing issues cause strain on a whole team. Everyone is trying their best and I felt that during my time there. What I hope is that management sees this and makes the appropriate changes. Again, everyone was so wonderful and fun to talk to, but I was rushed which led to something major getting missed.
• MH

  Mackenzie Hall

  Mar 3, 2026
  5.0
  Mikayla was amazing! She was super helpful! I have never gone anywhere but the dealership to get anything done on my car. And she sat there and explained everything to me and made the process super easy! 10/10 definitely recommended. They were professional and quick. Definitely coming back!
• AS

  Andrew Sever

  Feb 19, 2026
  5.0
  Staff were very kind and were quick and efficient with repairs. Everything went very well. Thanks again!
• GG

  GreedyReem

  Feb 19, 2026
  5.0
  The best customer service I ever had. Bella was great she went above and beyond to make sure I got the help I needed. This store location has very friendly staff and I recommended their services to everyone in Columbus Ohio.
• AC

  Andrew Cleary

  Feb 17, 2026
  5.0
  I had an outstanding experience at Valvoline Instant Oil Change thanks to Bella and Trey. From the moment I pulled in, they were friendly, professional, and incredibly knowledgeable. They took the time to explain everything clearly, answered all my questions without rushing, and made the entire process smooth and stress-free. It’s rare to find people who combine efficiency with genuine customer care, but Bella and Trey absolutely do. They work seamlessly as a team and truly represent what great service should look like. I left feeling confident in the work that was done and appreciated as a customer. If you’re looking for fast, honest, and professional service, ask for Bella and Trey — they’re the best!