Safelite AutoGlass

4.1
185 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Columbus area, turn to Safelite AutoGlass . Those in central Columbus or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 6826 Sawmill Rd, Safelite AutoGlass Columbus repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.

Location

Safelite AutoGlass
6826 Sawmill Rd, Columbus, OH
43235, United States

Hours

Reviews

4.1
185 reviews
5 stars
137
4 stars
6
3 stars
3
2 stars
4
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff professionalism while others reported poor communication and rude interactions.

Efficiency

Many customers appreciated the quick and easy scheduling process, as well as the timely completion of services.

Quality of Work

While some customers were satisfied with the quality of repairs, others reported issues with improper installations and lack of attention to detail.

Convenience

The mobile service option and easy online scheduling were frequently highlighted as major benefits by customers.

Management Issues

Several reviews pointed out problems with management and accountability, particularly regarding handling customer complaints and service failures.
  • SR
    Stephanie Richardson
    1 day ago
    5.0
    Erick was amazing. Professional, polite and great communication. He was able to explain why my windshield didn’t need repair & the example of things I should be looking for if repair is needed. Free, fast, informative experience.
  • BH
    Bryan Holcomb
    4 days ago
    3.0
    The technician was incredible. He was knowledgeable and professional. Unfortunately, management only sent 1 person for a 2 person job. I learned how to install glass since I was the 2nd pair of hands to dry-fit and install. Looks great, but Safelite didn’t provide the tech with testing equipment to ensure the defrost/defogger works. Hope I don’t have to call them again. They are not the best people to work with in the phone.
  • CK
    C Koczwara
    Nov 14, 2025
    1.0
    #Safelite replaced my windshield and wipers. The technician did not reconnect the tub that runs from the windshield fluid container to be able to clean the windshield. Customer Care has been unsuccessful getting the mobile unit scheduled to fix this, and they have been unsuccessful getting the shop manager to return phone calls. This is a safety problem that Safelite needs to manage.
  • DJ
    Dina J
    Nov 14, 2025
    5.0
    Excellent service from scheduling to my windshield install. My service tech, Justin did an amazing job on the install and was very diligent to detail when installing. I highly recommend this shop.
  • AJ
    Angela Johnson
    Nov 5, 2025
    5.0
    This location was accessible and very welcoming. All of the staff were pleasant and accommodating. Time it took was incredible and only like 30 minutes or less. My appointment was on time and they brought me in right away. We’ll definitely use them again and refer them.

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass in Columbus provide?

Safelite AutoGlass offers auto glass installation and repair, vehicle glass repair and replacement, windshield chip and crack repair, windshield wiper replacement, same-day service, and insurance paperwork processing.

Where is Safelite AutoGlass located in Columbus?

Safelite AutoGlass is located at 6826 Sawmill Rd, Columbus, OH 43235, United States.