Penske Truck Rental

4.0
199 reviews
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Business Details

2470 Westbelt Dr, Columbus, OH
43228, United States
(614) 876-0683
https://www.pensketruckrental.com/locations/us/ohio/columbus/008610/
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About

Truck Rental AgencyVan Rental AgencyMoving Supply Store
Penske Truck Rental provides local moving truck rentals in Columbus, OH. Locations available across North America, featuring a wide range of vehicles and moving supplies. You can be confident in your decision to choose Penske because we promise a clean, reliable moving truck that's ready to go at pickup time. And you will get personal help from our professional associates, 24/7 roadside assistance, and flexible reservation and cancellation policies. Visit us in Columbus, OH today for all your truck rental and moving supply needs.

Location

Penske Truck Rental
2470 Westbelt Dr, Columbus, OH
43228, United States

Hours

Reviews

4.0
199 reviews
5 stars
118
4 stars
30
3 stars
12
2 stars
4
1 star
35

What are people saying?

AI-generated from recent customer reviews

Truck Availability

Customers frequently reported issues with truck availability, including reservations not being honored and trucks not being ready at the time of pickup.

Customer Service

While some reviews praised the friendly and helpful staff, many others highlighted poor customer service experiences, including long wait times and unresponsive management.

Vehicle Condition

Numerous customers expressed dissatisfaction with the condition of the trucks, citing problems such as high mileage, maintenance issues, and cleanliness.

Mixed Experiences

Overall, customer experiences varied widely, with some praising the service and others expressing frustration over repeated issues.
  • BB
    Brayden
    Dec 30, 2025
    1.0
    Do yourself a favor and drive the extra mile to the Obetz location. They actually have trucks to rent there. The Westbelt location never has semi trucks nor can they ready a truck for use. Snd when I say “never”, I’m not exaggerating. They have to bring vehicles in from other locations which will delay you. We’ve had several instances of trucks safety and operational aspects not working. Fire extinguishers not charged, windows don’t roll down, trash from previous user all over the truck, hood not being properly latched, drivers seat won’t lock in place and slams the driver into the steering wheel upon braking, extremely high mileage trucks (over 400,000 miles), no wiper fluid (during the winter with salt covered roads). Manager flat out told me the associates that rent the trucks don’t have CDLs, so unless the previous operator tells them about the issues, they aren’t repaired. That’s an extremely dangerous business practice. Shocking how that’s their policy. He also tried to claim it’s “the time of year” is why they don’t have any trucks available. Yet our company has these same issues 8 previous times in any season. Several trucks have been taken right back to this location to fix the same issues over 8 times! They replace sensors instead of replacing the malfunctioning parts. Highly recommend using the Obetz location if you must use Penske at all.
  • SH
    Sam Hammer
    Nov 19, 2025
    5.0
    Great Service, friendly staff, always have what we need, prompt and accurate service, very accommodating for unusual situations 👍
  • MT
    moving target
    Aug 14, 2025
    1.0
    I don't know how many times i've been to this place. They just keep giving me trucks with problems.
  • NW
    Nicholas Walter
    Nov 5, 2019
    4.0
    Ok
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Frequently Asked Questions About Penske Truck Rental

What types of vehicles does Penske Truck Rental in Columbus offer?

Penske Truck Rental in Columbus offers a wide range of moving trucks and vans suitable for local moves.

Where is Penske Truck Rental located in Columbus, OH?

Penske Truck Rental is located at 2470 Westbelt Dr, Columbus, OH 43228.