Business Details
About
Car WashMoo Moo Express Car Wash
Home grown and operated, Moo Moo Express Car Wash is Central Ohio’s award-winning, premier express car wash with 39+ locations and growing.
The Moo’s fast, high-quality, and environmentally friendly car washes are 100% satisfaction guaranteed, and available in 4 options: Low Fat ($11), Whole ($16), Crème de la Crème ($22), and our BEST Ceramic 4 Ultra ($26).
The Wash Smart Monthly Unlimited Wash Club, starting at just $22 a month per vehicle, offers unlimited car washes at any Moo or 130+ Express Wash Concepts locations across six states. Brands include Moo Moo Express, Flying Ace Express, Clean Express Auto Wash, Green Clean Express Auto Wash and Bee Clean Express Car Wash.
Location
Hours
Reviews
4.4
646 reviews
5 stars
429
4 stars
123
3 stars
41
2 stars
16
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service, with multiple reports of rude staff and unresolved issues regarding vehicle damage.
Wash Quality
Many customers expressed dissatisfaction with the wash quality, noting that their cars often remained dirty or had residue after the wash.
Staff Friendliness
Despite complaints about service, several reviews highlighted friendly and helpful staff members who provided excellent customer service.
Membership Issues
Customers reported frustrations with membership policies, including unexpected charges and limitations on using memberships for multiple vehicles.
Facilities and Equipment
While some praised the vacuum facilities, others noted issues with equipment maintenance and cleanliness, including smelly water and malfunctioning vacuums.
- BTBrandon TownsendDec 1, 20195.0Cheap and do a good job
- TWTraci WhitmillApr 23, 20195.0Bought the bogo - unlimited washes for 2 months, sounds great to me and the vacuums are free!!!! Love Moo Moo Carwash!!!!!!
- MRMichael RitchieNov 4, 20175.0Moo moo Car Washes always get a 5star from me. Best Washes in town. So many locations now. 👍
Frequently Asked Questions About Moo Moo Express Car Wash - Lazelle
How can I manage my Unlimited Wash Club membership?
You can manage your Membership anytime by going to www.moomoocarwash.com/unlimited
Does my Unlimited Wash Club Membership work at multiple locations?
Yes! You can use it at all of our locations, truly unlimited!
I bought a new vehicle. How do I transfer my Unlimited Wash Club tag?
If you still have your old tag number you can take that to any location's retail office and let them know you need your membership transferred to your current vehicle. They will be happy to assist!
Can I use my Unlimited Wash Club Membership with multiple vehicles?
Your Unlimited Wash Club Membership is per vehicle and your tag cannot be shared.
What can I expect?
We strive to provide the industry’s best, high-quality and eco-friendly express wash experience available! After selecting your wash at our convenient payment kiosk, one of our experienced Moo Crew Members will help guide you into our wash tunnel. We’ll ask you to put your car in neutral, and then simply sit back and enjoy your wash. At the end of the wash tunnel, during the drying cycle, an electronic sign will notify you when it is safe to put your car into Drive to exit the wash.
Are you a touchless car wash?
Our washes use the most state-of-the-art gentle wash material called EnviroSoft. It is a brushless (but not touchless) cleaning technology that cannot scratch or damage your car. Please feel free to ask our onsite staff any questions before you wash— we are happy to further explain our wash process!
What types of vehicles do you wash?
Our vehicle clearance is 7’2”. Our conveyor tracks support a tire width of up to 13.5 inches, and we cannot accept trucks with dual wheels or vehicles over 85 inches wide.
Do you take credit cards?
Yes, for our single washes we accept cash, Moo Moo gift cards, and all major credit and debit cards as form of payment for our single washes. For our Unlimited Wash Club, we require a major credit or debit card.
Do you recycle your water?
We are proud to offer an environmentally friendly wash that saves 100+ gallons of water per wash vs. driveway washing. As a participating member of the WaterSavers® program, our wash process uses an on-demand timing system that profiles and measures your vehicle delivering water precisely to your vehicles surface. Our wash water is then captured and routed into our extensive reclamation system. This system treats the water removing all solids and contaminates and redelivers to the vehicle. This system allows us to safely and effectively wash your vehicle with less than 20 gallons of fresh water.
Are your vacuums truly free?
YES!
Do you offer interior or exterior detailing?
As an express wash, we do not offer interior or exterior detailing services. We invite you to visit our free vacuum lot to clean your vehicle’s interior, and offer a wide range of car cleaning supplies (dash wipes, bug & tar remover cloths, microfiber drying towels, wheel cleaning sprays and air fresheners, to name a few) all competitively priced.
What if I am not satisfied with my wash?
We want you to be completely satisfied with your wash experience and offer a 100% satisfaction guarantee. Please see a staff member following your wash if you are unsatisfied and we will offer a rewash immediately. If you are still unsatisfied with your rewash, we will offer a refund.
Is Moo Moo Express Car Wash a franchise?
We are proud to be a locally owned and operated business, and do not currently offer franchise opportunities.
How can I manage my Unlimited Wash Club membership at Moo Moo Express Car Wash?
You can manage your Unlimited Wash Club membership anytime by visiting www.moomoocarwash.com/unlimited.
Does the Unlimited Wash Club membership work at multiple Moo Moo Express Car Wash locations?
Yes, your membership is valid at all of our 34+ locations, offering truly unlimited washes.
How do I transfer my Unlimited Wash Club tag to a new vehicle?
Bring your old tag number to any location's retail office and our staff will assist you in transferring your membership to your current vehicle.
What types of vehicles can Moo Moo Express Car Wash accommodate?
We accept vehicles up to 7’2” in height, with tire width up to 13.5 inches. Trucks with dual wheels or wider than 85 inches are not accepted.
Are Moo Moo Express Car Wash vacuums free to use?
Yes, our vacuums are completely free for customers to use.
What payment options does Moo Moo Express Car Wash accept?
For single washes, we accept cash, Moo Moo gift cards, and all major credit and debit cards. The Unlimited Wash Club requires a major credit or debit card.
Is Moo Moo Express Car Wash environmentally friendly?
Yes, our wash process uses less than 20 gallons of fresh water by recycling and reclaiming wash water, saving over 100 gallons compared to driveway washing.
Does Moo Moo Express Car Wash offer interior or exterior detailing services?
We do not offer detailing services, but we provide a free vacuum lot and sell a wide range of car cleaning supplies on-site.
What are the opening hours of Moo Moo Express Car Wash - Lazelle?
The car wash operates from 7:00 AM to 8:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with adjusted hours on certain holidays.
Are there any interesting places near Moo Moo Express Car Wash - Lazelle?
Yes, nearby attractions include The Zelle at Polaris historical building and Sweet CLE bakery, which customers might visit before or after a car wash.
Where can customers find pet care services near Moo Moo Express Car Wash - Lazelle?
Lifetime Pet Wellness Center, a nearby veterinarian and hospital, is conveniently located near the car wash for pet care needs.
Are there nearby dining options customers can enjoy around Moo Moo Express Car Wash - Lazelle?
Yes, customers can visit nearby dining options such as Pizza Pan Pizza, Ming Flower Chinese Restaurant, and Knockout Pub & Grill.