Business Details
About
Car WashMoo Moo Express Car Wash
Home grown and operated, Moo Moo Express Car Wash is Central Ohio’s award-winning, premier express car wash with 39+ locations and growing.
The Moo’s fast, high-quality, and environmentally friendly car washes are 100% satisfaction guaranteed, and available in 4 options: Low Fat ($11), Whole ($16), Crème de la Crème ($22), and our BEST Ceramic 4 Ultra ($26).
The Wash Smart Monthly Unlimited Wash Club, starting at just $22 a month per vehicle, offers unlimited car washes at any Moo or 130+ Express Wash Concepts locations across six states. Brands include Moo Moo Express, Flying Ace Express, Clean Express Auto Wash, Green Clean Express Auto Wash and Bee Clean Express Car Wash.
Location
Moo Moo Express Car Wash - Grandview
904 W. Fifth Ave, Columbus, OH
43212, United States
Hours
Reviews
4.2
1,117 reviews
5 stars
662
4 stars
226
3 stars
94
2 stars
46
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, with several mentioning poor management and lack of responsiveness to complaints.
Wash Quality
Numerous reviews highlighted dissatisfaction with the quality of the car wash, with many stating their vehicles were still dirty after the wash.
Long Wait Times
A common complaint was the long wait times, often exceeding 30 minutes, especially for members, which led to frustration among customers.
Membership Issues
Several customers expressed frustration with the membership process, feeling misled or unhappy with the value received compared to the cost.
Cleanliness and Maintenance
While some noted the cleanliness of the facility, others pointed out issues like weak vacuums and poor maintenance of the wash equipment.
- EPEric PeersOct 19, 20245.0Great customer service always.
- CMChristopher MillerJun 19, 20245.0C CT
Frequently Asked Questions About Moo Moo Express Car Wash - Grandview
How can I manage my Unlimited Wash Club membership?
You can manage your Membership anytime by going to www.moomoocarwash.com/unlimited
Does my Unlimited Wash Club Membership work at multiple locations?
Yes! You can use it at all of our locations, truly unlimited!
I bought a new vehicle. How do I transfer my Unlimited Wash Club tag?
If you still have your old tag number you can take that to any location's retail office and let them know you need your membership transferred to your current vehicle. They will be happy to assist!
Can I use my Unlimited Wash Club Membership with multiple vehicles?
Your Unlimited Wash Club Membership is per vehicle and your tag cannot be shared.
What can I expect?
We strive to provide the industry’s best, high-quality and eco-friendly express wash experience available! After selecting your wash at our convenient payment kiosk, one of our experienced Moo Crew Members will help guide you into our wash tunnel. We’ll ask you to put your car in neutral, and then simply sit back and enjoy your wash. At the end of the wash tunnel, during the drying cycle, an electronic sign will notify you when it is safe to put your car into Drive to exit the wash.
Are you a touchless car wash?
Our washes use the most state-of-the-art gentle wash material called EnviroSoft. It is a brushless (but not touchless) cleaning technology that cannot scratch or damage your car. Please feel free to ask our onsite staff any questions before you wash— we are happy to further explain our wash process!
What types of vehicles do you wash?
Our vehicle clearance is 7’2”. Our conveyor tracks support a tire width of up to 13.5 inches, and we cannot accept trucks with dual wheels or vehicles over 85 inches wide.
Do you take credit cards?
Yes, for our single washes we accept cash, Moo Moo gift cards, and all major credit and debit cards as form of payment for our single washes. For our Unlimited Wash Club, we require a major credit or debit card.
Do you recycle your water?
We are proud to offer an environmentally friendly wash that saves 100+ gallons of water per wash vs. driveway washing. As a participating member of the WaterSavers® program, our wash process uses an on-demand timing system that profiles and measures your vehicle delivering water precisely to your vehicles surface. Our wash water is then captured and routed into our extensive reclamation system. This system treats the water removing all solids and contaminates and redelivers to the vehicle. This system allows us to safely and effectively wash your vehicle with less than 20 gallons of fresh water.
Are your vacuums truly free?
YES!
Do you offer interior or exterior detailing?
As an express wash, we do not offer interior or exterior detailing services. We invite you to visit our free vacuum lot to clean your vehicle’s interior, and offer a wide range of car cleaning supplies (dash wipes, bug & tar remover cloths, microfiber drying towels, wheel cleaning sprays and air fresheners, to name a few) all competitively priced.
What if I am not satisfied with my wash?
We want you to be completely satisfied with your wash experience and offer a 100% satisfaction guarantee. Please see a staff member following your wash if you are unsatisfied and we will offer a rewash immediately. If you are still unsatisfied with your rewash, we will offer a refund.
Is Moo Moo Express Car Wash a franchise?
We are proud to be a locally owned and operated business, and do not currently offer franchise opportunities.
How can I manage my Unlimited Wash Club membership?
You can manage your Membership anytime by going to www.moomoocarwash.com/unlimited.
Does the Unlimited Wash Club Membership work at all Moo Moo Express locations?
Yes, your Unlimited Wash Club Membership can be used at all Moo Moo Express Car Wash locations for truly unlimited washes.
How do I transfer my Unlimited Wash Club tag to a new vehicle?
Bring your old tag number to any location's retail office and a staff member will assist you in transferring your membership to your current vehicle.
Can I use my Unlimited Wash Club Membership with multiple vehicles?
No, the membership is per vehicle and tags cannot be shared.
What vehicle sizes can Moo Moo Express Car Wash accommodate?
We accommodate vehicles up to 7 feet 2 inches tall and 85 inches wide, with tire width up to 13.5 inches. Trucks with dual wheels are not accepted.
What payment methods are accepted at Moo Moo Express Car Wash - Grandview?
We accept cash, Moo Moo gift cards, and all major credit and debit cards including American Express, Discover, MasterCard, and Visa. Unlimited Wash Club requires a major credit or debit card.
Are the vacuums free to use at Moo Moo Express Car Wash?
Yes, the vacuums are truly free for customer use.
What should I know about the eco-friendly aspect of the car wash?
Our wash process uses an advanced reclamation system that recycles water, saving over 100 gallons per wash compared to driveway washing, and uses less than 20 gallons of fresh water per wash.
What nearby automotive services can I use after or before my car wash at Grandview?
You can visit nearby places like Heartland Automotive Service or Jiffy Lube for repairs or oil changes, making it convenient to maintain your vehicle while getting it cleaned.
Are there local dining options near Moo Moo Express Car Wash - Grandview?
Yes, McDonald's is nearby if you want a quick meal before or after your car wash visit.
Can I combine a visit to Moo Moo Express Car Wash with recreational activities nearby?
Absolutely, you can check out local breweries like Endeavor Brewing and Spirits or Zauber Brewing Co. nearby for a relaxing time after your car wash.