AutoZone Auto Parts

4.2
452 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W. Broad St. in Columbus, OH is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Columbus, OH or call us at (614) 878-8944.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
5401 W Broad St, Columbus, OH
43228, United States

Hours

Reviews

4.2
452 reviews
5 stars
269
4 stars
91
3 stars
39
2 stars
13
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.

Product Availability

Several reviews indicated issues with product availability and stock accuracy, leading to customer frustration.

Employee Knowledge

There were mixed reviews regarding employee knowledge, with some customers highlighting helpful staff while others reported a lack of expertise.

Store Management

The store manager received positive feedback for maintaining professionalism and calmness during busy times, although some employees were criticized for their attitudes.

Overall Experience

While many customers had positive experiences, there were notable complaints about service inconsistencies and long wait times.
  • KS
    Kristal Seman
    Dec 11, 2025
    5.0
    Needed new windshield wipers and had no clue what brand to choose. I didn't catch the lady's name, but she recommended ones she used and helped me put them on my car.
  • AA
    Ariana
    Nov 17, 2025
    2.0
    To slow no they should hire people who have experience!
  • DP
    Dezarae Penix
    Oct 25, 2025
    5.0
    The store manager is incredibly kind and patient. There was a store full of visibly upset customers (due to the wait time) and he maintained a calm and professional attitude throughout every encounter. I’ve been going to this autozone for years, and each time the employees are helpful and knowledgeable. Highly recommend, and biggest kuddos to the store manager (I didn’t get his name) for his fast, friendly service.
  • KM
    Katie Milano
    Oct 25, 2025
    5.0
    Caroline was wonderful. She was beyond helpful and made my day. Great customer service. Thank you!
  • TM
    Triston Mealer
    Sep 1, 2025
    5.0
    Dj helped me out with an issue on my order. Even let me borrow his own tools to finish my work. Dude is a straight legend.

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts on weekdays?

AutoZone Auto Parts in Columbus, OH is open from 7:30 AM to 9:00 PM Monday through Friday.

Does AutoZone Auto Parts offer same-day delivery and in-store pickup services?

Yes, AutoZone Auto Parts offers both same-day delivery and in-store pickup services for customer convenience.