Advance Auto Parts

4.2
279 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 6520 Sawmill Rd in Columbus offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
6520 Sawmill Rd, Columbus, OH
43235, United States

Hours

Reviews

4.2
277 reviews
5 stars
174
4 stars
45
3 stars
25
2 stars
8
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others, particularly management, received criticism for rudeness and unhelpfulness.

Staff Knowledge

Many customers noted that staff members were knowledgeable and able to assist with finding the right parts and providing installation help.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing, citing higher costs compared to competitors and issues with online pricing discrepancies.

Store Experience

The store environment received positive remarks for cleanliness and organization, although some customers reported negative experiences with staff attitudes.

Product Availability

Customers generally found that the store had the parts they needed, although some reported items being out of stock or higher-priced alternatives.
  • JG
    juan gonzalez
    Nov 3, 2025
    5.0
    Buen servicio y resuelven dudas, te ayudan a buscar los artículos que quieres comprar
  • JM
    Jerry M
    Sep 25, 2025
    5.0
    Came here for a quick OBD check. The employee was quick to assist and friendly.
  • MM
    Manoj Mallisetti
    Sep 14, 2025
    5.0
    I had a great experience at Advance Auto Parts thanks to Kyle. He was extremely helpful, knowledgeable, and patient in answering all my questions. Kyle took the time to make sure I got the right part for my car and explained everything clearly so I could understand. He went above and beyond to provide excellent customer service, and it really made a difference. It’s rare to find someone so friendly and professional—thank you, Kyle, for making the process quick and stress-free!
  • FT
    Fred Thomson
    Sep 5, 2025
    1.0
    I went there to buy a caliper and had a $20 coupon for online shopping I could use but Zach the manager told me I can't use it because I'm at the store, made no sense and I knew he's wrong because my friend who is a mechanic and a regular customer here told me I should be able to get my $20 coupon. Went back again to get our $55 refund for the old caliper my buddy brought it up and he didn't want to admit he's wrong instead tried blaming me and denied his misleading. He wouldn't even make eye contact while speaking to us and had attitude whole time I literally had to ask him to hand me my copy receipt. It's clear this guy is either prejudice or simply didn't want to work. Way to go Zach ,you made your first time shopper the last as well as my buddy standing next to me witnessing your gross attitude. Many of other more of his family members ended their trip here as well when learned about this and I noticed my first feedback here got deleted and I do another one. Common, I'm allowed to let everyone know about what happened to me, it's freedom of expression and here I only described what really happened to me and want people to know it.
  • EK
    Erwin Klann
    Aug 24, 2025
    1.0
    Although their website clearly states that they will install your windshield wiper blades, my request was denied because the cashier "had too many customers" to help me, and that I could come back later if I wanted. There was one other person in the store at the time.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*