Advance Auto Parts

4.3
171 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 5700 N Hamilton Rd in Columbus offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
5700 N Hamilton Rd, Columbus, OH
43230, United States

Hours

Reviews

4.3
171 reviews
5 stars
112
4 stars
31
3 stars
6
2 stars
8
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with several instances of employees going above and beyond to assist.

Product Availability

Customers noted that the store often has the parts they need in stock, although there were some complaints about incorrect parts being sold.

Mixed Experiences

While many reviews highlighted positive interactions, there were also significant complaints about rude staff and poor customer service in some instances.

Pricing Concerns

Some customers expressed dissatisfaction with pricing policies, particularly regarding price matching and higher in-store prices compared to online options.
  • DD
    daniel dorelien
    Dec 13, 2025
    5.0
    Domenic was awesome. I came in just needing some license plate screws, and he went way above and beyond to help me out. Super knowledgeable, friendly, and even cracked a hilarious joke that made the whole interaction memorable. Definitely left wanting to stick with this location for my car needs. Great customer service all around.
  • SS
    Shannon Sturgell
    Dec 5, 2025
    5.0
    I absolutely love going in there.They're always very helpful and very friendly.Great bunch of people work in there.
  • AH
    Anthony Harris
    Nov 6, 2025
    5.0
    Great overall service
  • KC
    Kevin Conkle
    Oct 5, 2025
    5.0
    Mike T and many others are always great and make the impossible possible
  • RC
    Raquel Coghlan
    Sep 15, 2025
    1.0
    If Advance Auto Parts was the only auto store, I still wouldn’t shop there. My husband bought an engine coil Feb 2024 with their warranty along with spark plugs. Fast forward to Sept 2025, the car is misfiring and unsafe to drive. We had to take it to a mechanic as we could not figure out what was wrong as the car was idling, not getting up to speed and keeping the fan on after engine was off. It took an hour to diagnose and we ended up having to spend double the amount for a GM engine coil. We tried to return the coil bought at advanced auto parts back in 2024 this week, because we had all the receipts and part since it was a faulty part. We were declined and said we could not return despite buying the warranty due to their system being down. I then call customer service. The gentleman I was speaking with was anything but helpful. He was not understanding that advanced auto parts part made us spend so much extra money and not to mention could of cost us getting into an accident. Despite speaking to the customer service representatives manager as well, they basically only refunded us for the one coil we bought back in 2024 due to their policy. They had little to no remorse for the very expensive repairs we had to pay for in addition due to their part. They did tell us it would have been free at advanced auto. No one ever told us this and the car was not safe to drive to an advanced auto.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*