Business Details
About
Car Wash
Waterway Express features a double tunnel concept that provides busy people with the convenience of a drive-through, high-capacity car wash and multiple self-service vacuum stations. It's efficient, budget sensitive and underscored by the Waterway Express commitment to providing the same trademark people-first Waterway experience customers have come to know and expect.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.4
1,088 reviews
5 stars
785
4 stars
146
3 stars
56
2 stars
37
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported dissatisfaction with the quality of the car wash, noting that many areas were left uncleaned and that the service felt rushed.
Customer Service
While some customers praised the friendly and helpful staff, others experienced unprofessional behavior and poor customer service, particularly from management.
Value for Money
Many reviews indicated that customers felt the prices were too high for the quality of service received, with several expressing regret over their purchases.
Facilities
The indoor vacuuming area and amenities received positive feedback, but there were complaints about the effectiveness of the vacuums and the drying process.
Membership Issues
Several customers expressed frustration with the membership policies, particularly regarding the inability to use the service for rental cars and perceived lack of value.
- ESEnrique Sanchez3 days ago5.0Excelente servicio, Bueno, Bonito y Barato
- KDKountry DaBarberNov 1, 20251.0Overpriced and hardly works automatically like it should. Trash service. Way better options out here‼️
- KSKat ShawSep 28, 20252.0If you’re looking for a detailed clean, this is NOT the place to go. One of the managers actually handled the clean with one of the staff members and I paid $52 for an overpriced car wash essentially. The Door, steering wheel, mat, seat wipedown that’s supposed to be included with the whole thing package was barely done, I’m not asking for perfect or to scrub between the vents but this looks like it was barely touched. I paid an additional charge for my cargo area and had to ask them to do so before I left. 5-Day Clean Guarantee, barely even 1 day.
- SSSteve SwansonSep 2, 20252.0I've had a membership for this carwash since it opened. Today I wanted to add undercarriage wash. I paid extra but when I went through it didn't wash under. So I went through again, still nothing. When I told an associate about this they asked for my receipt ( which I don't get) told me to pay again and they would watch it... It did indeed charge my card but no undercarriage. Be careful what you are buying!
- JGJerry G.Aug 27, 20255.0Very organized, when signing up they give you a car kit and premium cloths for drying. They had an indoor section as well. Great value.
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash offer?
Waterway Carwash offers a high-capacity drive-through car wash using a double tunnel concept and multiple self-service vacuum stations, along with gas and convenience store facilities.
What are the operating hours of Waterway Carwash?
Waterway Carwash is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Where is Waterway Carwash located?
Waterway Carwash is located at 7200 Brookpark Rd, Cleveland, OH 44129, USA.
How can I contact Waterway Carwash for customer service?
You can reach Waterway Carwash customer service by emailing customerservice@waterway.com or calling +1 216-293-6903.
Does Waterway Carwash have options for different payment methods?
Yes, Waterway Carwash accepts various payment options including American Express, Android Pay, Apple Pay, cash, check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Is Waterway Carwash accessible for customers with disabilities?
Yes, Waterway Carwash features wheelchair accessible entrance, parking, seating, and restrooms to accommodate customers with disabilities.
Are there any nearby places where I can get propane after visiting Waterway Carwash?
Yes, Blue Rhino Propane Exchange is nearby where you can exchange or purchase propane tanks after your visit to Waterway Carwash.
What nearby stores can I visit for appliances or electronics when I come to Waterway Carwash?
You can visit nearby hhgregg for appliances and Best Buy for electronics while in the area around Waterway Carwash.
Can I enjoy some entertainment or food options near Waterway Carwash?
Yes, you can check out Sweeties Golfland for miniature golf, Denny's or Arby's for dining, and Redbox for movie rentals near Waterway Carwash.
What convenience stores or gas stations are close to Waterway Carwash?
GetGo Gas Station and Speedway are nearby, offering additional gas, convenience store options, and automotive accessories near Waterway Carwash.