Waterway Carwash

4.4
1088 reviews

About

Car Wash
Waterway Express features a double tunnel concept that provides busy people with the convenience of a drive-through, high-capacity car wash and multiple self-service vacuum stations. It's efficient, budget sensitive and underscored by the Waterway Express commitment to providing the same trademark people-first Waterway experience customers have come to know and expect.

Details

  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable
  • Wheelchair accessible seatingAvailable

Location

Waterway Carwash
7200 Brookpark Rd, Cleveland, OH
44129, United States

Hours

Reviews

4.4
1,088 reviews
5 stars
785
4 stars
146
3 stars
56
2 stars
37
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported dissatisfaction with the quality of the car wash, noting that many areas were left uncleaned and that the service felt rushed.

Customer Service

While some customers praised the friendly and helpful staff, others experienced unprofessional behavior and poor customer service, particularly from management.

Value for Money

Many reviews indicated that customers felt the prices were too high for the quality of service received, with several expressing regret over their purchases.

Facilities

The indoor vacuuming area and amenities received positive feedback, but there were complaints about the effectiveness of the vacuums and the drying process.

Membership Issues

Several customers expressed frustration with the membership policies, particularly regarding the inability to use the service for rental cars and perceived lack of value.
  • ES
    Enrique Sanchez
    3 days ago
    5.0
    Excelente servicio, Bueno, Bonito y Barato
  • KD
    Kountry DaBarber
    Nov 1, 2025
    1.0
    Overpriced and hardly works automatically like it should. Trash service. Way better options out here‼️
  • KS
    Kat Shaw
    Sep 28, 2025
    2.0
    If you’re looking for a detailed clean, this is NOT the place to go. One of the managers actually handled the clean with one of the staff members and I paid $52 for an overpriced car wash essentially. The Door, steering wheel, mat, seat wipedown that’s supposed to be included with the whole thing package was barely done, I’m not asking for perfect or to scrub between the vents but this looks like it was barely touched. I paid an additional charge for my cargo area and had to ask them to do so before I left. 5-Day Clean Guarantee, barely even 1 day.
  • SS
    Steve Swanson
    Sep 2, 2025
    2.0
    I've had a membership for this carwash since it opened. Today I wanted to add undercarriage wash. I paid extra but when I went through it didn't wash under. So I went through again, still nothing. When I told an associate about this they asked for my receipt ( which I don't get) told me to pay again and they would watch it... It did indeed charge my card but no undercarriage. Be careful what you are buying!
  • JG
    Jerry G.
    Aug 27, 2025
    5.0
    Very organized, when signing up they give you a car kit and premium cloths for drying. They had an indoor section as well. Great value.

Frequently Asked Questions About Waterway Carwash

What services does Waterway Carwash offer?

Waterway Carwash offers a high-capacity drive-through car wash using a double tunnel concept and multiple self-service vacuum stations, along with gas and convenience store facilities.

What are the operating hours of Waterway Carwash?

Waterway Carwash is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.