Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Cleveland. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Cleveland today!
Location
Hours
Reviews
4.5
1,720 reviews
5 stars
1,296
4 stars
197
3 stars
93
2 stars
46
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback highlights a mix of excellent and poor customer service experiences, with some staff praised for their helpfulness while others were described as rude or unhelpful.
Vehicle Quality
Customers reported issues with vehicle maintenance, including cleanliness and mechanical problems, alongside positive remarks about the selection and condition of cars.
Emerald Club Experience
Many customers appreciated the convenience of the Emerald Club, particularly the ease of vehicle selection and expedited check-out, although some expressed disappointment with the vehicle options available.
Location Issues
Several reviews mentioned logistical challenges at the Cleveland location, including long wait times and difficulties with vehicle availability, particularly during late arrivals.
Management Concerns
There were multiple mentions of poor management and lack of responsiveness to customer issues, suggesting a need for improvement in oversight at the Cleveland branch.
- CNChris Ndukwu6 days ago5.0Okay... Cleveland International airport is going through renovations. You need to pay attention during car rental return. The GPS will take you to the front of the rental center. However, the return station is in the back of the building. This is expecially important very early in the morning when it is dark. As you approach the rental center veer to your right and follow the rental return signs. Now.. the return station opens at 5:30pm. If you are returning prior to 5:29 am, that is okay. There is nobody around the return area. Follow marked signs and park your car. Take 4 photos of the car. Front 2 sides and a back photo . You will thank me for this. Here is why . In the event someone hits the car after you are long gone, you have proof of no damage return. Lock the car and take the keys to the return locked box. This is a lighted area with a sign to deposit the car keys. Drop your keys here. Pull handle few times to ensure the key falls into the box. Then you can proceed to inside the return center. The box runs frequently. There's always a security guard at the center that early in the morning. I arrived around 4am. Safety travels.
- NSNormas de Hoy y SiempreNov 17, 20255.0Once you become an Emerald member, you just reserve, walk the Emerald, pick a car and go.
- KBKyle BakerNov 12, 20255.0Amazing team here! Ralph Doris and Bonnie really understand the meaning of customer service. I flew in and out of CLE for months and they took care of me every time and made sure I left satisfied and with a smile on my face in a vehicle I felt comfortable in and was excited to use. On top of being good at their job they are also just good people. Allstar team here keep up the good work and thank you for the hospitality!
- MMMattOct 13, 20253.0Second National Car Rental that I’ve been and had an empty Executive aisle. I question why I even bother with the status. Emerald had vehicles and took a mid-size. Vehicles are well maintained and very new. Never had an issue with the cars and highly recommend over other car rental agencies. But if you earned a higher status and expect to get nicer vehicles after all the business you’ve given them, good luck. I have yet to drive anything more than a $30K vehicle since moving up a status.
- RHRobby HaganOct 13, 20255.0National Car Rental is my go to rental provider. I love the app and rental program as it allows me to skip lines, pick any vehicle and check out. The personnel are always polite and helpful. The vehicles are updated and many different manufactures to pick from.
Frequently Asked Questions About National Car Rental
What is the address of National Car Rental in Cleveland?
National Car Rental is located at 19601 Maplewood Ave, Cleveland, OH 44135, USA.
What are the operating hours of National Car Rental in Cleveland?
National Car Rental is open daily from 6:00 AM to 11:59 PM, with a short interval from 12:00 AM to 12:30 AM.
What types of car rentals does National Car Rental offer?
They offer various car rentals including economy and luxury car rentals, as well as airport pick-up services.
How can I manage my car rental reservation at National Car Rental?
You can choose any car in the aisle and manage your car rental easily through the National app with the Emerald Club program.
What payment options are accepted at National Car Rental in Cleveland?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
When was National Car Rental in Cleveland established?
National Car Rental was established in 1947.
Are there any special offers available at National Car Rental?
Yes, special offers can be found on their website at https://www.nationalcar.com/en/car-rental/specials.html?mcid=yext:245709.
Which nearby car rental agencies can I find around National Car Rental in Cleveland?
Nearby car rental agencies include Dollar Rent a Car, Thrifty Car Rental, Budget Rent A Car, Avis Rent A Car, Enterprise Rent-A-Car, and Hertz.
What nearby services might be useful for customers renting from National Car Rental?
Nearby services include convenience stores like 7-Eleven and Circle K, food options like Burger King, and gas stations such as bp America.
How can nearby transit and shuttle services assist customers at National Car Rental?
Customers can use the CLE Car Rental Shuttle and Cleveland Hopkins Airport Brown Lot with airport shuttles to conveniently access the rental location.