Enterprise Rent-A-Car

4.2
589 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1802 Superior Ave E, Cleveland, OH
44114, United States
(216) 348-0700
https://www.enterprise.com/en/car-rental/locations/us/oh/downtown-cleveland-3905.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Cleveland, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Cleveland location today.

Location

Enterprise Rent-A-Car
1802 Superior Ave E, Cleveland, OH
44114, United States

Hours

Reviews

4.2
589 reviews
5 stars
397
4 stars
66
3 stars
32
2 stars
25
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting the service provided by Alex and his team.

Efficiency

Numerous reviews noted quick service, with many customers being able to complete their rentals in under 20 minutes.

Vehicle Condition

While many customers received clean and well-maintained vehicles, there were complaints about receiving cars that were not in good condition or not as reserved.

Communication Issues

Several customers experienced problems with communication, including difficulty reaching the location by phone and issues with reservation confirmations.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding customer service and vehicle availability that affected overall satisfaction.
  • TB
    Tyrone Bolton
    Jan 3, 2026
    5.0
    My experience with Alex was very good. I can’t say anything bad about the quality service he provided… He made the whole process enjoyable!!! I would tell anyone to visit Enterprise rental because of the quality service they provide. Thank you for your service!!!
  • IC
    info master chimney
    Dec 30, 2025
    5.0
    Great customer service
  • MW
    Mack White
    Dec 28, 2025
    5.0
    Very helpful. Got me in and out in under 20 minutes
  • MJ
    Michelle Jackson
    Dec 10, 2025
    5.0
    The workers were so helpful and kind. Very respectful and I appreciate that from any business
  • AS
    Amanda Shinault
    Dec 10, 2025
    5.0
    It was very easy to rent a car unexpectedly. The staff at this location was very friendly and knowledgeable.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car offer at the Downtown Cleveland location?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars suited for errands, weekend getaways, or if your car is in the shop.

What are the rental location hours for Enterprise Rent-A-Car in Downtown Cleveland?

The rental office is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.