Business Details
About
Auto UpholstererLeather Repair ServiceUpholstery Shop
Welcome to Duramend, Cleveland’s trusted destination for expert repair services since 1989! We don’t just fix things—we bring them back to life. From leather upholstery repair and automotive interior restoration to boat seat repairs and leather color restoration, we specialize in making the old look and feel brand-new.
Our skilled technicians use cutting-edge methods and premium materials to deliver stunning results you can see and feel. Whether it’s refreshing your furniture, restoring your car’s interior, or perfecting your boat seating, we guarantee professional, friendly service with every project.
Discover the magic of Duramend—"We Make It New Again!" Stop by our shop in Parma and let us transform your favorite pieces!
Details
- RestroomNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
145 reviews
5 stars
130
4 stars
4
3 stars2
2 stars1
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service, highlighting staff's communication, transparency, and willingness to accommodate requests.
Quality of Work
The quality of repairs received high marks, with many reviews noting that the results exceeded expectations and made damaged items look brand new.
Timeliness
Many customers appreciated the quick turnaround times for repairs, often completed ahead of schedule.
Pricing
Feedback indicated that the pricing was reasonable and often lower than expected, with some customers noting that they were charged less than initially quoted.
Mixed Experiences
While most reviews were positive, a few customers reported poor experiences related to communication and service, indicating inconsistency in customer interactions.
- KGK G4 days ago5.0The folks here are unbelievably talented. They are true artisans. I’m so grateful they were able to fix a leather chair for me that belonged to my grandfather. It is approximately 20 years old, but looks new! See before and after. Lighting from the room is different but you can see their work is amazing. I couldn’t be happier.
- SGSteven GiddensDec 17, 20255.0After five months of searching for an upholsterer in Northeast Ohio—following dead ends and disappointing recommendations—I finally reached out to my local car club. Multiple members raved about DuraMend, so I called. The difference was immediate. On customer service alone, they earn six out of five stars. Marie was outstanding—transparent, communicative, down-to-earth, and reasonable. We arranged a time to meet, talk through the project, and take measurements so I could order my material. When I called to schedule the work, they were honest about their timeline, which I appreciated. Quality takes time. When the day came, I dropped off my car with Shaun, the upholsterer, and we talked through the project again, troubleshooting questions together. When I picked it up, I was genuinely blown away. The work exceeded my expectations. What struck me most was Shaun pointing out areas where he thought he could have done better—details I couldn't even see. That attention to craft and that spirit of excellence says everything about who they are. I've now been driving this car daily for a month. Every time I open the doors, I'm flooded with happiness. The interior is transformed—livelier, brighter, a joy to sit in. I've recommended DuraMend to others in my car club, and every time someone compliments the work, I send them straight to DuraMend. Grateful doesn't begin to cover it. Outstanding collaborators, true craftspeople. Five stars, fully earned.
- MHMark HowardOct 14, 20255.0Several years ago my puppy tore up the Upolstery of my new Tesla. Duramend made it like new!
- LSLatha M. SrinivasanJul 22, 20255.0They were great! Got the stain out of my passenger seat.
- SSSteve SchilleroMay 22, 20205.0Within 2 years of buying my 2015 Jeep Wrangler I managed to put a tear in the driver's seat and wear down the leather steering wheel. I thought the only way to make both the steering wheel and seat look new again would be to completely replace them. Luckily, I decided to do some research and found "DuraMend". I made a call and they gave me a quote to repair both the torn seat and the degraded steering wheel. The quote was much lower than I expected. I scheduled an appointment for Early in the day that Friday. As soon as I showed up I was greeted by one of the employees who explained the process and assured me the job would be done within an hour. The work ended up being fantastic! I couldn't even see that the damage to both the seat and steering wheel were ever there. I'm so glad I found Duramend. I will recommend them to all my friends and family!
Frequently Asked Questions About DuraMend
What types of repair services does DuraMend offer?
DuraMend specializes in leather upholstery repair, vinyl repair, automotive upholstery repair, leather color restoration, leather coats and apparel repair, leather interior upgrades, and boat seat repairs.
Where is DuraMend located?
DuraMend is located at 9449 Brookpark Rd, Cleveland, OH 44129, USA.
What are the opening hours of DuraMend?
DuraMend is open Monday to Friday from 8:30 AM to 5:00 PM and is closed on Saturdays, Sundays, and major holidays.
How can I contact DuraMend for repair services?
You can contact DuraMend by phone at +1 216-200-4633 or +1 216-398-9009, or email service@duramend.com.
What payment methods are accepted at DuraMend?
DuraMend accepts cash, Discover, MasterCard, and Visa payments.
Does DuraMend have wheelchair accessible entrance?
Yes, DuraMend has a wheelchair accessible entrance.
Are there any nearby automotive repair shops to DuraMend?
Yes, nearby automotive repair shops include Quinn's Auto Service, Harrison Automotive Repair, Parma Auto Body, and Extreme Auto Pros, which can assist with additional vehicle services before or after your upholstery repair.
Is there a car rental service near DuraMend?
Yes, Enterprise Rent-A-Car is located nearby, which can be convenient if you need a temporary vehicle while your auto upholstery is being repaired.
Are there places to purchase automotive or customization accessories near DuraMend?
Yes, nearby places like Black Car LLC, Northcoast Auto Direct LLC, as well as Westside Jaguar and Westside Land Rover offer automotive parts, accessories, and vehicles for customization.
What is a notable specialty grocery store near DuraMend?
Euro Food Mart is a nearby specialty grocery store and restaurant where customers can shop for unique food items or grab a meal before or after their visit to DuraMend.