AutoZone Auto Parts

4.3
728 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone West 117th Street in Cleveland, OH is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Cleveland, OH or call us at (216) 941-5637.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
2170 W 117th St, Cleveland, OH
44111, United States

Hours

Reviews

4.3
728 reviews
5 stars
462
4 stars
136
3 stars
57
2 stars
23
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, friendliness, and willingness to go above and beyond, particularly highlighting individuals like Nathan, Ren, and Rashad.

Service Speed

Several reviews mentioned slow service at times, with some customers expressing frustration over wait times, especially during busy periods.

Product Knowledge

Customers appreciated the staff's knowledge about products and their ability to assist with installations and troubleshooting, enhancing the overall shopping experience.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor customer service from certain employees, leading to a mixed perception of the store's overall service quality.

Store Environment

Some customers reported issues with cleanliness and organization in the store, as well as concerns about the atmosphere, such as unpleasant odors.
  • AV
    adam vandenplas
    Nov 16, 2025
    1.0
    Wouldn’t let me return an item I purchased 90 seconds prior
  • AA
    Anthony Arriola
    Oct 30, 2025
    5.0
    Omar has great costumer service .. helped me find exactly what I needed give that man a raise !!!
  • KS
    Kelly Suzich
    Oct 7, 2025
    3.0
    Slow service
  • KM
    Katelyn Miller
    Sep 27, 2025
    5.0
    Had a great experience when coming here thanks to Nathan! He was so helpful, friendly and gave great customer service! He listened to what I needed and made sure I got the right parts and double checked everything! I was pregnant at the time I came in and he carried all of my things out to the car so I didn't have to lift them. I will always go to this auto zone now because of him! Good service makes a difference! Thank you Nathan!!
  • KR
    Kaity Ross
    Sep 17, 2025
    5.0
    John and Monica were both so friendly and helpful on two recent visits - and not just to me but everyone who walked in. This is by far the best auto parts shop around. 5 star service

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours of AutoZone Auto Parts in Cleveland, OH?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sundays from 9:00 AM to 7:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone provides both in-store pickup and same-day delivery services for customer convenience.