Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 13900 Lorain Ave in Cleveland offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
276 reviews
5 stars
179
4 stars
52
3 stars
18
2 stars
8
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees who went above and beyond to assist.
Negative Experiences
A few customers reported negative interactions with a specific employee, describing rudeness and a lack of knowledge, which led to dissatisfaction.
Product Availability
Customers appreciated the store's wide selection of auto parts and the ease of finding what they needed.
Service Quality
Overall, the service was described as fast and efficient, with many customers noting quick assistance and helpfulness.
- MSMariusz SzafranskiDec 10, 20255.0Tiara helped me out and made the process very easy. My account got disabled somehow from customer service but she still managed to get me the points and help me understand what happened. ASK FOR TIARA!
- WGWhite gamingDec 9, 20255.0I own a car lot and have been coming to advanced auto parts at 13900 lorain road since they first opened this location. We want to thank Tiara Thomas a new hire awhile back for always helping me and my guys with ordering and finding parts for all of our vehicles. Tiara does a great job.
- TCTammy Copeland CopelandDec 8, 20255.0Thanks again Tierra my husband and I appreciate your professionalism and kindness. Your a wonderful knowledgeable person and we will be back again🙂
- NNNoahNov 19, 20255.0batteries for a scooter there are excellent would still go day by day my scooter started right up
- MMMollyOct 25, 20251.0Let me start by saying I have six vehicles in my family and I come in your store for one reason or another multiple times a week. I'm usually met by smiling faces and men willing to help with all kinds of things. Between these six vehicles, i checked my bank account, and I have spent over $800 religiously, at this store specifically for the last 6 months..I have no need to go back further to prove I am a faithful customer. I live less than .2 miles from your store and thanks to the woman that works there, i will NEVER COME BACK. Today was the fifth and final time she has been nothing but rude and disrespectful. While the rest of the service members are amazing, and i tip them very well for whatever they help me with, she has had several opportunites to be at the bare minimum helpful, and shes just nasty. Ive been the only patron in the store and she has refused to read codes on my car, she has told me she's too busy to help me find things several times, when shes just been standing there on her phone. She is unkempt, smells awful, and is the rudest customer service professional ive encountered in any retail store ever. It matters because shes garunteed ill never come to the store that is within walking distance of my house, ever again. I have come into this store and been met with a ton of kindness. I had a guy help me out once for about 45 minutes and I tipped him $60 cash and dropped an envelope off later that probably never made it's way to him. I have two toyotas 06-08 that I buy oil for constantly bc they burn it, wiper blades for six cars multiple times a year, basic necessities, and supplies for every brake job and oil change we can do from our home just a few doors down, its a lot honestly. And ill never purchase another thing from here. I have never had another employee, other than her, pitch a fit when I have asked for anything. Maybe I wait a few minutes for someone to read a code on one of our cars, fine. No problem. I can waitn im more than pleasant and habe told her more than once that she is the only employee that works here that is unwilling to help and she told me todsy to shut up about it, shes busy. There were theee people in the store. Shes been consistently rude, and denied anything I have ever asked of her and none of your other employees have ever acted like that. She doesn't wear a name tag/wont share her name with me but shes the only female ive eber encountered there and its 10/25 and I went there around 215 today. I was just there twice this week spent 425 one transaction and 315 another and it was more busy and had i zero issues.. today was abysmal. Shes rotten and ill neber be back tha ks to her telling me she doesnt have.to do a free service for me, or anyone else abd if I dont like it to leave. Well ive left, and ill take my nearly $1000 a month business anywhere else
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 13900 Lorain Ave offer for car batteries?
Advance Auto Parts offers free battery installation with purchase, free battery testing, and free battery recycling services.
Does Advance Auto Parts install windshield wipers?
Yes, they provide free installation of windshield wipers with purchase.
Can a Team Member scan my vehicle's engine codes at Advance Auto Parts?
Yes, Team Members can scan engine codes free of charge.
What payment options are available at Advance Auto Parts?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What are the store hours for Advance Auto Parts at 13900 Lorain Ave?
They are open Monday through Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer curbside pickup?
Yes, curbside pickup is available at this location.
Where can I find nearby auto parts stores to Advance Auto Parts at 13900 Lorain Ave?
Nearby auto parts stores include AutoZone and another Advance Auto Parts location.
Are there local automotive repair shops near Advance Auto Parts?
Yes, nearby automotive repair options include Westpark Autobody LLC, Clines Auto Sales & Services, and Morad Auto Parts.
What nearby places can I visit for refreshments or dining after shopping at Advance Auto Parts?
You can visit Fat Boys Country Club, Normandy Tavern, Nestle Toll House Cafe, or Mr. Hero for food and drinks.
Does Advance Auto Parts provide any discounts?
They offer a 10% military discount for active duty and veteran service members.