Enterprise Rent-A-Car

4.3
998 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Cleveland Heights, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Cleveland Heights location today.

Location

Enterprise Rent-A-Car
3200 Mayfield Rd, Cleveland Heights, OH
44118, United States

Hours

Reviews

4.3
998 reviews
5 stars
707
4 stars
101
3 stars
54
2 stars
42
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly, professional, and efficient staff, highlighting their willingness to help and resolve issues.

Vehicle Condition

While most vehicles were reported as clean and well-maintained, some customers experienced issues with dirty cars and unpleasant odors.

Reservation Issues

Several customers reported problems with reservations, including unavailability of reserved vehicles and miscommunication regarding bookings.

Wait Times

Customers noted long wait times for pickup and drop-off, especially during busy periods, although some appreciated the staff's efforts to manage the situation.
  • JM
    Jeanne Madison
    5 days ago
    5.0
    The agents at the Cleveland Hts location were very helpful and professional. I had to rent a car when my car was being repaired from an accident. I was stressed, but they made the whole thing easy and even made me laugh. They were very understanding when the repairs took longer than expected and extended my rental under the terms of my insurance. I always go to the Cleveland Hts location because of the great customer service and the large number of clean available cars. I highly recommend the Cleveland Heights Enterprise.
  • KP
    Keerti Vardhan Pasagada
    6 days ago
    2.0
    Class of car I booked wasn't available. Was told that I'd be getting an upgrade. Then I'm told that I need to pay for it?! Also booked used a corporate code that allows me to add up to 9 additional drivers for free. Somehow it won't show up on their end and I had to show them what all is included in my corporate promotion by going through the booking procedure live. I'd rather drive up to the airport than pick up here again.
  • PM
    Patricia M
    Jan 4, 2026
    5.0
    They were just the best!
  • BS
    Brian Stephens
    Jan 2, 2026
    5.0
    I went to Enterprise requesting a Grand Wagoneer for a trip to Columbus OH, and the day of the Rental they had it ready for me and the whole Staff at the 3200 Mayfield Rd location was so kind and professional.
  • CL
    Cathy Luck
    Dec 14, 2025
    5.0
    The folks in the Cleveland Heights location are friendly, professional, and efficient. Thanks!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Cleveland Heights?

Enterprise offers a wide range of vehicles including cars, vans, and luxury rentals to suit your needs.

What are the operating hours for Enterprise Rent-A-Car in Cleveland Heights?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and Sundays from 9:00 AM to 12:00 PM.