Advance Auto Parts

Reviews

• EQ

  Eleazar Oriol Posas Quirama

  Jan 1, 2026
  1.0
  Unacceptable and Confusing Return Process – Poor Customer Service On 12/31/25, I went to this store to purchase a battery for my truck. I explained my vehicle details, and the employee who assisted me assured me that the battery he sold me was the correct one. Based on that assurance, I completed the purchase. When I got home and attempted to install the battery, I immediately realized it was not the correct battery and would not work for my truck. I returned to the store the following day to return the incorrect battery. Upon returning, the attendant treated the situation as if the mistake were mine and asked what I needed, despite the fact that I relied on their employee’s guidance. I explained what happened. He mentioned having difficulty finding the transaction, which I understood. After approximately 13 minutes and discussions between the attendant and a manager, they acknowledged that the transaction had been done incorrectly the day before. At that point, I was told I needed to pay an additional $23 for a battery core fee “because the law requires it.” However, when reviewing the receipts, the original transaction totaled $302.43, and the replacement battery is the same price as the original one. Despite returning the incorrect battery, they processed a “return” without requesting my credit card and issued a receipt showing a refund of only $259.99, not the full $302.43 I originally paid. That leaves $42.44 unaccounted for. I asked why the full amount was not refunded and why I would need to pay an additional $23 when both batteries are priced the same. The attendant’s response was that I would need to come back at 7:00 AM the next day to speak with the general manager, who could explain why the store effectively kept $44 from my original purchase. At that point, after the confusion, lack of clear explanation, and poor customer service, I decided to leave and document this experience publicly. I am including photos of all receipts to show exactly what occurred. This situation reflects poor business practices, unclear refund handling, and unprofessional customer service. I expect transparency and accountability when a mistake is made by the store—not to be told to return another day to recover money that should never have been withheld.
• JR

  Jasmine Rankin

  Nov 22, 2025
  1.0
  I called to see if they'd be open Thanksgiving as my Dad is going to be in town (he lives 3 hours away) and asked me to call so he can help out with my vehicle. It's the only day he will be here. I am happy they wont be open as I believe everyone deserves the day off for the holidays HOWEVER to get an extremely rude and snooty "no" as though I'm an idiot was beyond uncalled for. That was also after he answered the phone sounding quite annoyed. I will definitely go somewhere else for services rather than be talked to that way.
• KD

  Kelly kianne Downing

  Oct 28, 2024
  1.0
  Worst store I've ever dealt with in the last week they have messed two different part orders told me they have in three days I waited then told another two days so I was stupid enough to them again for another part went get it and they said another two days . They have no idea when they will get something or they r not ordering it as they say. Don't use them if u want fix ur car within a month even can't get parts

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