Xpress Pro Tire & Auto Colerain

Reviews

• GG

  g g

  Mar 25, 2026
  2.0
  Beware, they don't give the out the door price, when they say the out the door price to make you agree to the repair. The price is different when you pay. It happen to myself and two other people on another same day. I'm reporting this company. All the fees are not stated on bill. Looks like I was cheated. Second time given this company a chance and will be the last.
• MO

  Marianne Osgood

  Mar 21, 2026
  4.0
  I would have given 5 stars with the exception of a couple of things. I was told it would be about an hour, which was understandable because there were already 3 people waiting. It did take a little longer, about an hour and a half. Then there was some confusion when it came to cost, again that was resolved thanks to Mike, the manager. I have been going to this location for years, back when it was Carx, and will continue to go. Thank you for your time and hopefully this will help and credit will be given where it's due. Sincerely, Marianne Osgood
• MB

  Mindy Benjamin

  Mar 14, 2026
  4.0
  Update: 3/17...I am changing my review to 4 stars because Mike came through for me. He ordered me a new tire Saturday and it came in on Monday. I went in after I got off work around 5 and Mike promptly got my car back and the tire put on for me. He waived the mounting fee and included a new warranty for the new tire at no charge. I am still very dissatisfied with West Kemper's service. Thanks again Mike! 3/14: If I could give 0 stars I would! So frustrated with Xpress pro. I currently have a piece of metal in my tire and what started as a slow leak has turned into a much faster leak after being told that this location didn't have a tire in stock but that there were two locations not too far away that did. I drive to first location and no tire, then I go back to Colerain and they call the second location to confirm the tire is in stock. I drive there and guess what....it isnt in stock!!!! So at this point, I have wasted an entire Saturday and a half tank of gas and still have a piece of metal in my tire.
• MM

  Margo

  Mar 7, 2026
  1.0
  Beware. They don't tell you about hidden fees until after you agree to have a service done and you're ready to pay. Then they add a shop fee. I don't mind the taxes. I expect that. But the person at the shop didn't mention shop fees.
• LC

  Lavina Coleman

  Feb 17, 2026
  5.0
  Wonderful mechanics, very polite, patient and respectful. Worked with me every step of the way. Kept me informed of everything. I really appreciate them or all they did.