Valvoline Instant Oil Change

Reviews

• SK

  Simmy Kantstandyourbitz

  2 days ago
  5.0
  Everything was wonderful. The guys and gals are awesome. Calvin, RJ, Lana, Jeremiah, and Jonn at western hills They are awesome
• AW

  Asia Walker

  3 days ago
  1.0
  Rude customer service. This was my first time visiting this Valvoline location, and I will not be returning. I work nearby and decided to stop in for an oil change since it was convenient. When I pulled in, I wasn’t sure if they were ready for me, so my car wasn’t perfectly aligned. The employee directing me in immediately caught an attitude when my wheels weren’t exactly straight, smacked her lips, and said, “It’s fine.” From that point on, she was very short and unfriendly with me while checking my lights and brakes. What stood out even more was that she was extremely friendly and giggly with her coworkers, but continued to speak to me in a curt and dismissive way. I also had a coupon, and instead of asking which one I intended to use, she scanned the top barcode (it was a screenshot from the website). I let her know I wanted to use the coupon on the bottom. Although I didn’t realize at first that it didn’t apply to the oil I selected, this was never explained to me. When I mentioned wanting to use the 50% off coupon, she responded rudely, saying I couldn’t use it because of the oil I chose, and the interaction only became more unpleasant from there. Overall, the lack of professionalism and inconsistent customer treatment made this a very uncomfortable experience.
• KK

  Katie Kidwell

  Dec 29, 2025
  5.0
  Fast and efficient, always takes care of me here. lol change and filter for only a hundred dollars
• MS

  Mark Schmidt

  Dec 16, 2025
  1.0
  I went in for an oil change they try to sell me air cleaners and windshield wash blades i said no came back said could not change my oil said I had a bad oil leak went to my garage to have it fixed they said they lied to you there may be a very small leak but nothing to worie about so I think it was a total scam from your company and I will put the word out about it
• TT

  Terri

  Dec 3, 2025
  1.0
  ⚠️ Buyer Beware – Serious Concerns About Valvoline’s Warranty Practices and Safety Standards This review is written for the benefit of consumers who rely on accurate information, safe guidance, and enforceable warranties when purchasing automotive products. My recent interaction with Valvoline raises significant concerns regarding: •   product safety, •   employee training, •   warranty transparency, •   and overall consumer protection. 1. Unsafe and Outdated Technical Advice: An employee advised me to **remove the battery cable from the vehicle while the engine was running as a diagnostic method.** This practice is widely recognized as unsafe and capable of causing voltage spikes, alternator damage, and electrical system failure. No professional automotive facility should be instructing customers to perform hazardous procedures that expose them to risk. 2. Absence of Written Warranty or Policy Documentation: When attempting to address a battery failure, multiple employees repeatedly cited “policy,” yet none could provide: •   a written warranty, •   a written policy, •   or any documentation outlining consumer rights or coverage terms. One employee stated directly that “we don’t have copies — we just tell people there’s a warranty when they buy it.” This lack of accessible documentation is unacceptable for any business selling warrantied products. 3. Incorrect and Misleading Warranty Information: I was told by the Assistant Manager that the warranty was void because another shop “touched the battery.” This is not a recognized industry standard and appears to have been an attempt to avoid honoring the warranty. Routine testing by another shop does not invalidate a manufacturer warranty. 4. Refusal to Provide Practical or Workable Warranty Service: Despite presenting a printed diagnostic confirming a dead cell in the Valvoline battery, staff refused to replace it unless their tester showed a failure at that exact moment, after the vehicle had already been running for 30 minutes. The Store Manager presented multiple contradictory or non-viable options, including: •   requiring the car to be physically delivered with a dead battery, •   refusing to allow the car to remain overnight for proper testing, •   suggesting a home visit only under staffing conditions they later contradicted, •   and ultimately stating that no one above him was available, despite acknowledging a corporate office. Collectively, these actions created a situation in which the warranty was, in practical terms, impossible to claim. 5. Out-of-Pocket Cost Caused by Warranty Denial: Due to the refusal to honor the warranty, I was forced to purchase a new battery elsewhere at a cost of $270.57. The replacement battery immediately resolved the issue, confirming the defect in the original Valvoline battery. Conclusion: Consumers should be aware that: •   unsafe technical advice was given, •   no written warranty documentation was available, •   contradictory and misleading explanations were provided, •   and the warranty process was made inaccessible and effectively unusable. These practices raise serious questions regarding compliance with consumer protection standards and basic duty of care. I recommend that customers exercise caution when relying on Valvoline for battery purchases or warranty support.

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