Valvoline Instant Oil Change

4.3
379 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cincinnati.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
1444 East Kemper Road, Cincinnati, OH
45246, United States

Hours

Reviews

4.3
379 reviews
5 stars
255
4 stars
63
3 stars
15
2 stars
9
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and willingness to explain services without pressure.

Speed of Service

Several reviews noted quick service times, with many customers reporting being in and out in under 20 minutes.

Inconsistency in Quality

There were multiple complaints about service quality, including issues with oil changes leading to car problems and poor handling of customer complaints.

Staffing Issues

Some reviews mentioned understaffing leading to longer wait times and service delays, impacting overall customer experience.

Pricing Concerns

A few customers expressed dissatisfaction with pricing, feeling misled about costs and experiencing unexpected charges.
  • AM
    Angela Mathews
    Oct 19, 2025
    5.0
    My visit was great! Vonshay at the Springdale location was very informative about why I needed to have certain things done. Everyone was friendly and finished in a timely manner. I will be returning to have the recommended things done for my car.
  • AG
    Angela Gibson
    Oct 18, 2025
    5.0
    They were quick and very polite
  • MR
    Marko Redecker
    Oct 4, 2025
    5.0
    I am working away from Home and my car was due for an Oil change. After a short research I decided to give this location a try. The guy that did the service was exceptionally good. Very professional and great customer service.
  • TL
    tanya lucas
    Sep 9, 2025
    5.0
    Staff was very courteous service was excellent!!
  • LM
    LaTonya McClain
    Sep 3, 2025
    1.0
    If I’d give this place a zero star I would. Brought my own Royal Purple, 6 gallons knowing my car takes 5.5. They gave us back half quart, supposedly putting in 5.5 quarts. We drove about 40 miles and my car started shaking at stops. Got it home and oil was SUPER dark. See first picture which is a comparison between my “new” oil and my husband’s Royal Purple oil. Called Valvoline, said to call back on Sunday (labor day weekend) and I did. Spoke to asst mgr who would speak to higher up and call me back. After 2 hours, I called them back. The customer service agent said that the asst could not talk to me cause they were short staffed but to take it to a mechanic and bring the car back if damaged for a refund. My husband ended up flushing and putting actual Royal Purple in himself. See second and third picture of what the oil looked like after it was driven over 100 miles. Damn near clear with a slight purple tint. I called again and was told that the district mgr would call me back within 24 hours. Nope, no call.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change offer?

Valvoline Instant Oil Change provides quick, easy oil changes, preventive vehicle maintenance, car battery services, auto air conditioning services, and general auto repair and maintenance.

How long does an oil change take at Valvoline Instant Oil Change?

Oil changes typically take about 15 minutes with a stay-in-your-car service.