Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cincinnati.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Valvoline Instant Oil Change
1444 East Kemper Road, Cincinnati, OH
45246, United States
Hours
Reviews
4.3
379 reviews
5 stars
255
4 stars
63
3 stars
15
2 stars
9
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their helpfulness and willingness to explain services without pressure.
Speed of Service
Several reviews noted quick service times, with many customers reporting being in and out in under 20 minutes.
Inconsistency in Quality
There were multiple complaints about service quality, including issues with oil changes leading to car problems and poor handling of customer complaints.
Staffing Issues
Some reviews mentioned understaffing leading to longer wait times and service delays, impacting overall customer experience.
Pricing Concerns
A few customers expressed dissatisfaction with pricing, feeling misled about costs and experiencing unexpected charges.
- AMAngela MathewsOct 19, 20255.0My visit was great! Vonshay at the Springdale location was very informative about why I needed to have certain things done. Everyone was friendly and finished in a timely manner. I will be returning to have the recommended things done for my car.
- AGAngela GibsonOct 18, 20255.0They were quick and very polite
- MRMarko RedeckerOct 4, 20255.0I am working away from Home and my car was due for an Oil change. After a short research I decided to give this location a try. The guy that did the service was exceptionally good. Very professional and great customer service.
- TLtanya lucasSep 9, 20255.0Staff was very courteous service was excellent!!
- LMLaTonya McClainSep 3, 20251.0If I’d give this place a zero star I would. Brought my own Royal Purple, 6 gallons knowing my car takes 5.5. They gave us back half quart, supposedly putting in 5.5 quarts. We drove about 40 miles and my car started shaking at stops. Got it home and oil was SUPER dark. See first picture which is a comparison between my “new” oil and my husband’s Royal Purple oil. Called Valvoline, said to call back on Sunday (labor day weekend) and I did. Spoke to asst mgr who would speak to higher up and call me back. After 2 hours, I called them back. The customer service agent said that the asst could not talk to me cause they were short staffed but to take it to a mechanic and bring the car back if damaged for a refund. My husband ended up flushing and putting actual Royal Purple in himself. See second and third picture of what the oil looked like after it was driven over 100 miles. Damn near clear with a slight purple tint. I called again and was told that the district mgr would call me back within 24 hours. Nope, no call.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer?
Valvoline Instant Oil Change provides quick, easy oil changes, preventive vehicle maintenance, car battery services, auto air conditioning services, and general auto repair and maintenance.
How long does an oil change take at Valvoline Instant Oil Change?
Oil changes typically take about 15 minutes with a stay-in-your-car service.
What are the business hours for Valvoline Instant Oil Change on weekdays?
The shop is open Monday through Friday from 8:00 AM to 7:00 PM.
Is Valvoline Instant Oil Change open on weekends?
Yes, it is open on Saturdays from 8:00 AM to 5:00 PM and Sundays from 10:00 AM to 4:00 PM.
Does Valvoline Instant Oil Change accept mobile payments and credit cards?
Yes, they accept debit cards, credit cards, and mobile NFC payments.
Do I need an appointment to get my oil changed?
No, Valvoline Instant Oil Change does not require appointments.
Where is Valvoline Instant Oil Change located?
It is located at 1444 East Kemper Road, Cincinnati, OH 45246.
What are some nearby dining options where I can eat before or after my visit?
Nearby dining options include Burger King, Chuck E. Cheese, El Amanecer Restaurante, Deme House, IHOP, Cincy Crab, Panda Wok, and Sanders Ventures.
Are there any nearby automotive dealerships close to Valvoline Instant Oil Change?
Yes, nearby automotive dealerships include Tj Maue Auto Sales, Jamaican Car Plug, Busam Nissan, Jay Cars, and RiqTheCarGeek.
What nearby services can I visit while my vehicle is being serviced?
Nearby services include Wing Eyecare for optometry, Kemper Pond Dental for dental care, Escapades Hair & Nail Gallery for beauty services, and Growing Together Learning Center for day care and preschool.