Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cincinnati.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
370 reviews
5 stars
266
4 stars
51
3 stars
18
2 stars
6
1 star
29
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of experiences, with some praising the outstanding service from specific employees like Kevin and Donald, while others experienced negligence and poor service leading to vehicle issues.
Efficiency
Many reviews highlighted the quick service and efficiency of the oil change process, with several customers noting they were in and out in a timely manner.
Customer Care
While some customers appreciated the friendly and helpful staff, others felt that certain locations lacked proper customer service and attention to detail.
Consistency
There were significant discrepancies in service quality across different locations, with some customers expressing loyalty to specific teams while others reported serious issues at different branches.
Communication
Several reviews mentioned a lack of clear communication regarding services performed, leading to customer frustration and distrust.
- JWJohn Walker4 days ago1.0The last 2 times I had my oil changer at this store the shield that protects the bottom of the engine was falling off. The first time I was at home so I could fix it. This time I got the oil changed we immediately left for Florida. We stopped at a rest area in Tennessee and heard a rubbing sound and when I looked under the car the shield was dragging the ground. I had to remove it until we get home to repair it. We will never go back to that store again. First time I understand mistakes happen but a second time is inexcusable . Second they did not reset the oil change notification.
- SSShanik SimsOct 30, 20255.0⭐️⭐️⭐️⭐️⭐️ Outstanding Service by Kevin Miller at Valvoline! I had an excellent experience at Valvoline thanks to Kevin Miller! He went above and beyond to make sure everything was done right from my oil change to replacing the air filter and windshield wiper fluids. Kevin was knowledgeable, friendly, and made sure I understood every step of the process. The service was quick, efficient, and professional. It’s rare to come across someone who truly cares about customer satisfaction, but Kevin definitely does. I left confident that my vehicle was in great hands. Highly recommend Kevin Miller and the Valvoline team for anyone looking for top-notch service and genuine care for their car and customers!
- ABabebe bikilaOct 24, 20251.0I am a loyal customer of Valvoline since the day I own a car. The service I receive from Valvoline is super. I thought all Valvoline location gives the best service. I was wrong. The service I got this morning from 5369 North Bend rd Cincinnati Oh 45247 is really bad. As soon as I pulled in, I told them my tires need air and they say OK. After I got the oil change they rushed me to drive and I told them again I need air for my tire .They told me they already put air in the tires even if I see it on the tire guage monitor still low, when I showed them the monitor they told me it takes a little bit time and driving to reset .I drove around and came back and told them it is still low. They were upset I came back because they thought I am gone. The employees on this specific location have low morale and customer service. They rather huddle up and talk rather than giving customers the best service they expect from Valvoline. I hope the management will take my concern seriously and see some chang soon rather than later. Thanks
- JLJai LoeOct 17, 20255.0So ive always not went to valvoline due to stories ive heard. However i went today and im glad i did. Kevin and his team did an amazing job!!! Kevin explained things thoroughly about my vehicle and didn’t seem frustrated with my questions or anything. I recommend this location. And thanks for being amazing!!
- APAutumn PitneyAug 29, 20252.0Two stars because I typically have great experiences BUT YESTERDAY I had my tires rotated, at the insistence of the guy, and then went on my way. Today I’m on my way to Chicago, had to stop at a truck stop tire place because you guys failed to let me know the tread was so low there were cables showing in the tire they had to replace. The guy who replaced my tire suggested I go back to you to try to get my money back because it was irresponsible of you to rotate in that shape. Plus the guy who took my money, who said he was from a different store, was weirdly hitting on me. Sir focus
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer?
Valvoline Instant Oil Change provides quick, easy, and trusted preventive vehicle maintenance services, including 15-minute stay-in-your-car oil changes and various other maintenance solutions for all vehicle types.
Where is Valvoline Instant Oil Change located in Cincinnati?
It is located at 5369 N. Bend Road, Cincinnati, OH 45247, USA.
What are the operating hours of Valvoline Instant Oil Change?
The service is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:30 PM, and Sunday from 9:30 AM to 5:00 PM.
Does Valvoline Instant Oil Change require appointments?
No, Valvoline Instant Oil Change does not require appointments; walk-ins are welcome.
What payment methods are accepted at Valvoline Instant Oil Change?
They accept debit cards, credit cards, and mobile NFC payments.
Is Valvoline Instant Oil Change open on major holidays?
Valvoline Instant Oil Change is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Which nearby restaurants can I visit before or after my oil change?
Nearby dining options include Frisch's Big Boy, Chipotle Mexican Grill, White Castle, Taco Bell, and McDonald's, allowing you convenient places to eat around your visit.
Are there gas stations close to Valvoline Instant Oil Change for fueling?
Yes, nearby gas stations include Speedway, North Bend Shell, and Shell, which can be convenient for fueling before or after your vehicle maintenance.
Can I find financial services near Valvoline Instant Oil Change?
Yes, nearby financial services include KeyBank, Western Union, and Bitcoin ATMs like GetCoins Bitcoin ATM, Unbank Bitcoin ATM, and LibertyX Bitcoin ATM.
What other automotive services are available nearby Valvoline Instant Oil Change?
Nearby automotive services include Urb's Garage and Tire-Monfort Heights for brake service, Tire Discounters for tire sales and repair, Penske Truck Rental for truck rentals, and U-Haul Neighborhood Dealer for moving truck rentals.