Business Details
About
Kia DealerCar DealerUsed Car Dealer
Jeff Wyler Kia of Colerain is your trusted Kia dealership in Cincinnati, proudly serving Colerain, Fairfield, and Forest Park. Explore a wide selection of new Kia models like the Telluride, Sorento, Sportage, and K5, plus certified pre-owned and used cars. Our team provides expert Kia sales, financing, service, and part, all with transparent, customer-first care. Visit our state-of-the-art Colerain Ave location and experience The Wyler Way today.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.4
2,403 reviews
5 stars
1,906
4 stars
117
3 stars
41
2 stars
48
1 star
291
What are people saying?
AI-generated from recent customer reviews
Sales Staff
Many customers praised the professionalism and helpfulness of the sales staff, particularly mentioning individuals like Khloe, Trenton, and Walter.
Customer Service
Overall customer service received mixed reviews; while some praised responsiveness and support, others reported significant communication issues and unprofessional behavior.
Buying Experience
Several customers reported positive experiences during the car buying process, highlighting ease and satisfaction, while others described it as lengthy and frustrating.
Post-Sale Support
Numerous complaints were made regarding poor follow-up and unresolved issues after the sale, including delays in title transfers and lack of communication.
Service Quality
Feedback on the service department was largely negative, with reports of poor maintenance practices and unresolved vehicle issues.
- HWhilayna whaley1 day ago1.0This was the worst dealership I’ve ever been to. The manager was pushy and rude, and even tried to tell me my appraisal was “AI generated.” Manager was talking down to me and ignoring my questions. Shady, unprofessional, and not worth anyone’s time. I will never recommend this specific dealership to anyone.
- CRClinton Reese1 day ago5.0Recently dropped my 2020 Kia Niro for service at Wyler Kia of Colerain. Kevin (Sevice Tech) reached out to let me know what the issue was and some possible solutions. Great communication and found a solution that fit my budget. Highly recommend these guys if you have any issues with your Kia.
- HBHillary Bullions6 days ago5.0This was one of the best dealerships I’ve ever worked with. Chole made buying a vehicle as stress free as it can be. I walked in on a Friday and told them I was only test driving since my husband couldn’t be with me. They didn’t bring up price or try to push anything. I actually had to nudge Chris, the kindest Sales Manager, to talk numbers. He kept saying he didn’t want me to feel pressured. By Saturday afternoon I left with an amazing Telluride SX Prestige (highly recommend). We have several car purchases to make over the next few years, and Kia on Colerain will absolutely be our first, and hopefully only, stop each time.
- LMLance Miller6 days ago1.0We had a similar experience sames guy Ivan was great. But the finance, service, and customer service are all lacking, no communication. Very poor run dealership. I do not recommend. I would like to reiterate this review from Michelle Clarke. Sales should not be finalized without confirming the vehicle is fully service-cleared or road ready. Immediately give the customer the right to decide if they want or can wait a couple of days for a car. • If there is a delay, proactively offer the customer solutions (loaner, etc.). • Closing process was too long; should be completed within about an hour. • Delivery timelines need stronger accuracy, transparency, and follow-through. • Managers should never shift blame onto sales associates for process issues. I had a manager do this with the sale.
- MCMichelle ClarkeNov 11, 20252.0⭐ ⭐Jeff Wyler Kia Colerain - Service includes the WHOLE team! I needed my car for work. I waited 2 days for my purchased vehicle with no communication BEFORE CLOSING that the presented vehicle was not ready. I was in a real bind. Here is my feedback for this dealership: • Sales should not be finalized without confirming the vehicle is fully service-cleared or road ready. Immediately give the customer the right to decide if they want or can wait a couple of days for a car. • If there is a delay, proactively offer the customer solutions (loaner, etc.). • Closing process was too long; should be completed within about an hour. • Delivery timelines need stronger accuracy, transparency, and follow-through. • Managers should never shift blame onto sales associates for process issues. I had a manager do this with the sale. ⭐ ⭐⭐ ⭐⭐ Sales Associate: Ivan Melero Rosales — 5 out of 5 Stars - I'm rating his behavior separate from the dealership’s process. Here's why: • He called to check on me today and accepted responsibility without deflecting or blaming others. • He took the initiative to have an honest, respectful, solutions-focused conversation on my feedback. • He restored my confidence in the purchase — which is a big deal. • He improved communication by acknowledging opportunities for process improvement. I want to hold the dealership accountable—not him. Would I take a chance on Ivan again? I believe YES. I love the car but the customer service is important as well. I believe he will do even better next time.
Frequently Asked Questions About Jeff Wyler Kia of Colerain
Is Jeff Wyler Superior Kia now Jeff Wyler Kia of Colerain?
Yes, Jeff Wyler Superior Kia is now Jeff Wyler Kia of Colerain.
Is Jeff Wyler Kia of Colerain located at 9189 Colerain Avenue, Cincinnati, OH. 45251
Yes. Visit us at our new location today!
What types of Kia vehicles can I find at Jeff Wyler Kia of Colerain?
Jeff Wyler Kia of Colerain offers a full lineup of new Kia models including the Telluride, Sorento, Sportage, K5, as well as a wide selection of certified pre-owned and used vehicles.
Where is Jeff Wyler Kia of Colerain located?
Jeff Wyler Kia of Colerain is located at 9189 Colerain Avenue, Cincinnati, OH 45251.
What are the operating hours of Jeff Wyler Kia of Colerain?
The dealership is open Monday to Thursday from 9:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 7:30 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Jeff Wyler Kia of Colerain offer vehicle pickup and delivery services?
Yes, they provide in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment options are accepted at Jeff Wyler Kia of Colerain?
They accept American Express, Bitcoin, cash, check, Discover, financing, invoice, Mastercard, and Visa.
Is Jeff Wyler Kia of Colerain accessible for customers with disabilities?
Yes, the dealership has wheelchair accessible entrance, seating, and restrooms to accommodate all customers.
Are there amenities or places nearby Jeff Wyler Kia of Colerain where I can eat?
Yes, nearby you can find dining options such as Waffle House for breakfast and brunch, Subway for sandwiches, and Speedway convenience store with food and drink.
What nearby automotive-related services are available around Jeff Wyler Kia of Colerain?
Close by are U-Haul Moving & Storage of Northgate for truck rentals, Blust Motor Service for truck repair, and Auto Glass Now for auto glass service.
Are there any leisure activities near Jeff Wyler Kia of Colerain I can visit?
Yes, Colerain Bowl, a bowling alley, is near the dealership where you can enjoy some leisure time before or after your visit.
How can nearby businesses like Vitamin World or Goodwill complement my visit to Jeff Wyler Kia of Colerain?
Vitamin World offers vitamins and supplements for your health, while Goodwill provides thrift and discount shopping; both are convenient stops nearby when visiting the dealership.