Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Cincinnati, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Walnut Hills location today.
Location
Hours
Reviews
4.2
347 reviews
5 stars
232
4 stars
42
3 stars
19
2 stars
8
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Austin and Shonetta for their exceptional service.
Reservation Issues
Several reviews highlighted problems with reservations, including lost bookings and receiving different vehicles than what was reserved, leading to customer frustration.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness and condition, with some customers receiving cars that were not well-maintained or had existing damage.
Response Time
Customers expressed dissatisfaction with the difficulty in reaching customer service by phone and the slow response times for inquiries.
Overall Experience
While many customers reported positive experiences and expressed loyalty to the business, there were notable complaints about specific incidents that left some feeling disappointed.
- DSDeangello SteedOct 29, 20255.0Very good workers and had a very good experience
- MMmohanpriya mulagapuOct 13, 20251.0Scam! Biggest scam! These guys are taking money from us. I will go to the police, court or whatever it takes to prove they are taking money from us not just $100 or $200 for the mistake that we haven't done. My friend rented the car. He used his Amex for renting the car. The car was with us for on day. At first they said scratch to the door. When we said we have pictures before renting the car and the scratch was already there, they said it was other side of the car, for which they assumed we don't have a picture for. After that friend emailed to enterprise and they charged only for the rental. The car was supposed to be give to us at 10:30, but the person at the desk kept saying they are preparing the caring, washing it, making it ready so that is it ready for us to take. After 35mins of waiting we got the car. But still, they charged us from 10:30 only. And regarding damage, they are not sending us any pictures with timestamps before and after our pickup. Even the person at the desk verified our car, he would have said then and there itself if he found a damage. But he didn't because there was no damage at all! Now comes the biggest fraud. After billing us for the time that we have used the car along with 35mins that we have waited for the car, after nearly 13 days, i.e., Today on 10/13, they billed him $4239.31, what is this bullshit! Because his card is AMEX and just because he can claim?! If that big of a damage has occured, why didn't we file a police complaint or if he hit someone why didn't they file a complaint on us? This is very serious issue. Not sure if anyone faced this but would support any kind leads. We will definitely take this seriously and file a complaint and do whatever we can to prove our innocence. Such a shame digging money from someone who hasn't done a mistake.
- SPShobha PaiOct 13, 20255.0Zach and Logan are the best! Everything was incredibly smooth.
- DCdave coffeyvilleOct 10, 20253.0I use the app regularly but there is zero chance of getting a call in for a question. Insomuch as our world is but an online virtual place it would be nice to talk with a rep when questions arise.
- LHL.S. HawkinsSep 29, 20255.0Always Friendly & about their business! When I refer family & friends to this location, I know they will offer services accordingly.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in Cincinnati?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury rentals to suit various needs.
Where is Enterprise Rent-A-Car located in Cincinnati?
You can find Enterprise Rent-A-Car at 2530 Reading Rd, Cincinnati, OH 45202.
What are the business hours for Enterprise Rent-A-Car at the Walnut Hills location?
The rental office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
Does Enterprise Rent-A-Car offer airport pickup services?
Yes, Enterprise Rent-A-Car provides airport pickup services for added convenience.
What forms of payment does Enterprise Rent-A-Car accept?
Payments can be made using American Express, Cash, Check, Discover, Mastercard, and Visa cards.
How can I make a reservation at Enterprise Rent-A-Car in Cincinnati?
Reservations can be made online at Enterprise's official website or through their dedicated reservation URL.
Are there any special discounts offered by Enterprise Rent-A-Car?
Yes, discounts are available for active military members at this location.
What nearby universities are close to Enterprise Rent-A-Car in Cincinnati?
Union Institute & University is nearby, making it convenient for students or visitors needing vehicle rentals.
Which parks or recreational areas are near Enterprise Rent-A-Car that customers might visit?
Losantiville Recreation Area is a nearby park where customers can enjoy outdoor activities before or after renting a car.
Are there any automotive repair services near Enterprise Rent-A-Car in Cincinnati?
Yes, Budget Tire Co of Cinti and Midas are nearby automotive repair shops that customers can visit for tire services or vehicle repairs.