Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Austin and Shonetta for their exceptional service.
Efficiency
Several reviews highlighted the smooth and efficient rental process, with quick service and minimal wait times being common themes.
Mixed Experiences
While many had positive experiences, there were notable complaints about poor service, vehicle availability issues, and billing disputes, indicating inconsistency across locations.
Communication Issues
Customers expressed frustration over difficulties in reaching customer service by phone and issues with reservation confirmations.
Vehicle Quality
Feedback on vehicle quality was mixed, with some customers receiving well-maintained cars while others reported issues with cleanliness and condition.