Columbia Acura

Reviews

• HC

  Howard Christopher

  Jan 1, 2026
  5.0
  The staff is 1st class. Allen in service was exceptionally patient and understanding. Jacob in sales There is another stand out, professional that you don't find in just any business. Thank you for a great experience.
• SS

  Scott Sneed

  Dec 22, 2025
  5.0
  So far so good. Bought a certified pre owned and a low mileage used car less than a year apart. Can't remember the salesman that helped us in March but both salesman did a great job. Both were really friendly and Neither were pushy. Found a minor issue on the used car we had purchased about a week ago. He could have easily said too bad it's used, but he fixed the issue for me. Cleveland will be the first call when my son starts driving next year to see what he has.
• NM

  Natasha Marshall

  Dec 10, 2025
  1.0
  I went there after work to shop for a new Acura. Even though they were not busy, not one salesman approached. My recommendation: Don't waste your time. There are plenty of other places to spend your money.
• KD

  Katie D

  Dec 3, 2025
  1.0
  Be wary of buying a used car here. About 4 months ago I bought a used Toyota RAV4 in pretty good condition, or so I thought. I was told it had just had an oil change, new brakes and rotors, and new tires. I paid 14k in cash for it and 20 days into ownership it started acting funny. Took it to my mechanic who informed me there was zero oil in it. The oil drain plug was stripped. And the engine itself was burning oil like crazy. Had to have the whole oil pan replaced, an engine clean service done, and alignment because it was driving crooked. That was 2k. Not long after that I noticed a shake when I brake. Took it back to my mechanic, needs all new brake pads, rotors (one is warped), AND a new left brake caliper because whoever did the brake service last broke it! All that is 500. The transmission needs serviced, the rear differential needs serviced, and so does the transfer case. OH and it needs all new air filters! How fun! I have to put another 4-5 THOUSAND into this car after paying 14k for it! Clearly this dealership did not check this car when they got it. And if they didn’t have a chance to do any maintenance on it they shouldn’t have had it out on the sales lot yet and they DEFINITELY should not have sold it to anyone! ESPECIALLY NOT FOR 14 THOUSAND DOLLARS! I loved this car when I got it I thought I got so lucky. I was, in fact, unlucky.
• JK

  Jayson Keener

  Oct 8, 2025
  5.0
  I recently visited Columbia Acura after a frustrating experience elsewhere, and I can’t say enough about how incredible this team was. Vijay, Service Manager and Jamey Moore immediately listened, took my concern seriously, and went above and beyond to make it right. They didn’t dismiss the issue — they investigated, communicated clearly, and treated me with genuine respect. Within minutes, I felt confident I was in the right hands. This is what true customer care looks like. Columbia Acura restored my faith in the Acura brand. I’ll happily drive the extra distance knowing my vehicle and safety are their top priority. 10/10

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