Pilot Travel Center

3.6
1375 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Cambridge, OH! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
61700 Southgate Rd, Cambridge, OH
43725, United States

Hours

Reviews

3.6
1,375 reviews
5 stars
526
4 stars
324
3 stars
230
2 stars
100
1 star
195

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Parking Issues

Customers consistently reported that the parking area is too small and difficult to navigate, causing significant inconvenience for truck drivers.

Facility Condition

Many reviews mentioned the poor condition of the facilities, including broken showers and unclean bathrooms, which detracted from the overall experience.

Service Speed

Several customers noted slow service at the pumps and inside the store, contributing to frustration during their visits.

Cleanliness

While some customers praised the cleanliness of the bathrooms, many others reported unsanitary conditions, particularly in the showers.
  • TT
    Timothy
    Jan 4, 2026
    2.0
    Terrible layout for the truck pumps. Pumps wont let you use them without physical rewards card. Broken entry sign causing several people to hastily adjust to make in the correct driveway. Staff were wonderful hence the extra star.
  • FM
    Fruit Merge
    Dec 31, 2025
    5.0
    It's very clean here. Thank you very much! Здесь очень чистый туалет спасибо большое за чистую туалет. Спасибо
  • TA
    Tahir Abbas
    Dec 30, 2025
    2.0
    The cashier was really rude didn't wanna talk to me at all also wouldn't give me back to put in my stuff that I bought I asked him couple times for a bag and then he gave me really shity customer service
  • IM
    Ibrokhim Mamatkhanov.
    Dec 24, 2025
    1.0
    Today I stopped at the Pilot to fuel up. Unfortunately, the experience was very disappointing. The cashier (female) was extremely rude and unprofessional. In my 6 years of trucking experience, I have never received such poor customer service. I spent around $500 on diesel, used the scale, and also purchased food. Is this really how paying customers are treated? What made the situation worse is that the employee removed her name tag so I wouldn’t be able to identify her. She was working next to Chris at the time. Maybe she was unhappy about working on Christmas Eve, but regardless of the reason, that is never an excuse to treat customers disrespectfully. Professionalism should come first. Honestly, it feels like it may be time to switch from Pilot to Love’s.
  • DE
    David Erdy
    Dec 18, 2025
    1.0
    No parking spots ok go to GOMART 64322 Wintergreen Rd, Lore City, OH 43755. $5 SHOWERS and a lot more parking than this crap hole and it's only 10 minutes from this dump

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.