Brunswick Auto Mart Chrysler, Dodge, Jeep, RAM

Reviews

• GA

  Gina DeC arlo

  4 days ago
  1.0
  So this will apply to my experience with Brunswick Auto Mart Service. I've only gone to Brunswick Auto Mart for my oil changes with current vehicle. And in the beginning , I did use to get an oil change coupon very close to the time needed - ok coincidence I guess. Upon the appointment I inquired about coupons.I was told they come via mail or email. Haven't seen any in quite some time. I waited about an hour for the oil change. They send you a video during the oil change of which is a little muffled, mumbled, but why don't you show the oil you remove versus , how it should look? Just a question. So then I get the bill , and it's for $108 and some change. I see a miscellaneous charge for $6.32? So I asked the cashier , what does that include, she stated the towels that are used during the time of the oil change? What? Im paying for towels? Then i get in the car and I see that all my tire pressures are different , so I simply inquired, did they check the tire pressure. Did they add air? Considering, I just had four new tires put on about 3 weeks ago.. The service advisor tells me to wait.He'll check , he comes back and tells me the technician said he 'believes' , he 'believes' he did. Pretty simple question.Yes , you did or no , you didn't. Then a comment was made that there was only two techs. And as a customer that means what to me , I should not get quality service? Let's be honest you did or you didn't.Beliefs dont apply. So honestly not a good experience for me. But then you get the text that says if it wasn't perfect contact us , please , though take your survey. Perfects are what they need. Did I have a perfect experience ? No I did not , and i believe in being truthful. I took my survey , gave the marks I gave. I then get an email from a Devin Rupert. Which is who? No title, nothing in email signature, who's emailing me? An his email wasn't asked for, which included information that was very retaliatory. Justifications? Definitely nothing i asked for. He told how the coupons are third party ok so i guess, ironic, 2 days after service, i get one. And then proceeds to explain the rags and now it included washer fluid. I didn't sign up for washer fluid.I didn't ask for washer fluid and in the past , washer fluid was topped off for free. Maybe ask the customer, if they're unable to put their own in and would they like to pay for it I'm quite capable of it , and I do it as needed. And then proceeds to explain to me the tire pressure and PSI's and how it fluctuates , and it works, but excuse me, I understand PSI and all that, that wasn't the issue, the unacknowledgment, the bigger picture was, be honest ! Either you put air in the tire or you did not.There's no belief. You're charging people $108, maybe give a better experience for the price. After receiving his email, i responded with my distaste of receiving the email for I didn't ask for it or the fluff or explanations, but i didnt spell out - do not contact me - maybe I should have, for there was another email sent from DR with a thumbs up reaction. Necessary? Very unprofessional, very unnecessary, and very shameful , that this is the kind of service that customers have to accept , because they have to maintain their vehicles or the necessities in their lives. But I will go elswhere next needed. Very disappointing experience here , but it will be the last one there.
• SV

  Scott Vondriska

  Jan 5, 2026
  1.0
  These guys called me because I had got a truck there in 2020 at least back them there finances guy was a joke a traded in a vehicle they did not pay it off like the where supposed to do sent the check short and still to this day I have not received a refund from them because I ended up paying it off this place is a joke if the same person happens to be there and no I will never recommend anyone for reason to this place run from this dealership
• ML

  My Life

  Jan 4, 2026
  1.0
  I give one star because zero wasn't and option . Went into for oil change and tire rotation plus to have the doors looked at because when opening or closing them the whole door panel would move out ... they said nothing was wrong with it, which I guess they just to make a quality 60k vehicle anymore, not dealers fault.. my biggest complaint was the mess they left in my vehicle. I guess they don't use paper mats or had any rags available..first time that side of the vehicle was ever used.. poor customer care .
• KW

  Keasha Williams

  Jan 4, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had an excellent experience at Brunswick Auto Mart. Everyone at the dealership was very nice, welcoming, and extremely helpful from start to finish. My salesman Ryan was phenomenal — professional, patient, and truly went above and beyond to make sure everything went smoothly. The overall atmosphere of the dealership was great, and I never felt pressured. I highly recommend Brunswick Auto Mart and especially Ryan if you’re looking for outstanding customer service.
• AG

  ann marie gorman

  Jan 1, 2026
  5.0
  I’ve bought 5 Subarus in my lifetime (I drive 70 miles/day). I’ve bought them all through Brunswick Subaru. They’ve always had attentive staff that aren’t pushy and help you get a good deal. I have had issues with other local Subaru dealers when I had questions or needed repairs. I highly recommend the Brunswick Subaru dealer if you are looking to buy or need the service dept.!

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