Penske Truck Rental

Reviews

• MV

  Mikhail Velez

  Apr 9, 2026
  1.0
  Stay away from this location if you value your time and money. Communication is terrible, and no one takes responsibility when things go wrong. They charged multiple cards incorrectly and even flagged my account because of their own mistakes. The truck had issues starting due to door sensors, but no one explained how the newer models work. On top of that, pricing changed depending on who I talked to, and it felt like I was dealing with a different company every time because of staff turnover. As a business owner, this location caused more problems than anything. I decided not to move forward with a lease because they simply can’t be trusted. I’m not speaking on all Penske locations, but Brook Park/Cleveland is poorly managed. Go with Enterprise or Ryder if you can.
• FT

  Fitness Repair Tech

  Apr 9, 2026
  1.0
  This location was extremely frustrating to deal with. There was little to no communication, and every time I spoke with someone new, I got different answers — including different pricing. They charged multiple cards incorrectly, even after I clearly provided the correct payment method. Somehow, my account ended up flagged because of their mistake. That alone should tell you how disorganized things are here. The truck itself had issues starting due to door sensors, which no one explained beforehand. That kind of oversight can really impact your day if you’re running a business. Between the billing issues, lack of accountability, and constant staff turnover, I would not recommend this location — especially for long-term rentals. There are better, more reliable options out there like Enterprise or Ryder.
• MV

  mikhail velez

  Apr 9, 2026
  1.0
  I had a very disappointing experience with Penske in Brook Park. Communication was extremely poor from start to finish, and I constantly had to follow up just to get basic answers. There was a clear lack of accountability when it came to billing — multiple cards were charged incorrectly, even after providing a different card when one declined. To make matters worse, my account was flagged due to staff error. We also experienced issues with the truck not starting, which turned out to be related to door sensors on a newer model. No one provided any orientation or explanation about this feature, which caused unnecessary downtime. On top of that, pricing was inconsistent depending on who we spoke with, and there seemed to be high staff turnover with no continuity in service. As a business owner, this location created more problems than solutions. I ultimately chose not to move forward with a lease because I could not trust their process. I’m not speaking for all Penske locations, but Brook Park/Cleveland needs serious improvement. I would recommend looking into Enterprise or Ryder instead.
• RB

  rita bothwell

  Dec 6, 2025
  5.0
  My first time renting a truck for a personal move. Taylor was patient and kind in guiding me through operation. The rental was clean and performed easily. Pricing was reasonable and return process was easy.
• DH

  DEANN HARRIS

  Nov 29, 2025
  5.0
  Call ahead of time to make sure your truck is available.

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