Van's Tire Pros of Brook Park

Reviews

• EH

  En Hart

  4 days ago
  5.0
  I’m very happy with the service I received from Van’s. I had some components changed on the front of the vehicle and two new tires. The car is running much better. The cost was reasonable and the work necessary. The manager, Chris was very personable and easy to work with.
• MB

  Miguel Besosa

  Nov 14, 2025
  5.0
  Good service, the quoted tires i got, went out of stock immediately but the rep was able to get me some other tires of the same spec which were a little bit more expensive for the quoted price. Bought 8 tires from them because of the good service
• MK

  Mark Kabat

  Nov 14, 2025
  5.0
  Chris was great and professional, had me in and out within an hour. Was in good spirits despite losing his lead tech that day and was working the phones with other shops to make sure his customers were still taken care of.
• TF

  Tracy Frysinger

  Nov 6, 2025
  5.0
  Very friendly and courteous staff. Provided excellent service for my car With very competitive pricing. Also went above and beyond To make sure that I had a way there and back with my car, which is just a couple miles away. Highly recommend them for service on your vehicle.
• RC

  Ryan Craig

  Oct 21, 2025
  2.0
  I cannot trust their techs after my servicing. I took my car here on 10/15 to get it aligned for $99 after my entire front-end assembly was replaced. It felt okay before having the alignment but after they aligned it, it was noticeably awful... the car started veering left even if I overcompensated to the right. I called to have this alignment re-done and the soonest they could get me in was 10/21. They did call the afternoon the day before to try to fit me in, but we had obligations with our only vehicle. So I arrive and wait 2 hours during my appointment and they try to upsell me that my car requires a camber kit (adjustable bolts) and they could resolve this for me while my car is still positioned for $350. I wanted to confer with my mechanic who replaced everything with brand new parts so I decided not to move forward. He thought it was odd and recommended a second opinion. I took my car to LMP Automotive on Clarke that same afternoon and they showed me the numbers were vastly different than Vans printed to me and fully aligned me without the camber kit for $99 while assuring me I'd feel the difference since they test drove it & I did. I had the LMP technician help me make sense of this and he assured me no camber kit was necessary and the numbers (& feel) check out. See photos of the alignment #s between Vans vs LMP Automotive. I spoke to Vans management and they took it inhouse then called me back. In the end, Vans refunded $107 instead of $111 (3% credit card processing fee) and if they give me a full refund, I will update this to 2/5 stars. (Edited as promised) I'm pretty sure Vans did not test drive my vehicle after alignment, I vaguely remember that they called me telling me it was coming off the rack or something along those words but after speaking with management on this ordeal they assured me they do test drive. So I could be mistaken on the test drive but I don't know how they didn't notice if this was true. In conclusion, Vans charged $ to recognizably mess up my alignment while reporting false numbers, they re-examined their messed up alignment after 6 days, and incorrectly concluded alignment wasn't possible without paying another $350. There's a lot of logical gaps in the quality of service such as why the alignment was done in the first place if this kit was needed too (it wasn't). Or maybe a second set of eyes since an alignment was performed with a kit now being required? That would be a red flag to me for review if I were relaying this to a customer. This was a $99 job that would've cost over $450 if I didn't get a second opinion. I didn't ask if different techs worked on my car but I would hope that's standard operating procedure if customers immediately recognize things aren't correct but if there were 2 different technicians, both messed up - if I had the same technician, he may need some serious re-training. Unfortunately any answer I get won't help me trust the work being done on my vehicle again. I hope others have a better experience than me in the near future. One positive is that Vikki as the intake & manager was nice, a good communicator, and understanding.

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