Take 5 Car Wash

Reviews

• DH

  David Hardy

  2 days ago
  1.0
  Take 5 Car Was is terrible! The detail center is locked up and not able to use that service. Attendant said the truck didn’t come in that is why it’s closed.🤦‍♂️ If you lack all of the options that come with the wash and still choose to charge for full price that is stealing in my opinion.
• JW

  J W

  Nov 3, 2025
  1.0
  Store number 544 Take 5 Car Wash 14755 Snow road brookpark Ohio 44142 Time 10:40am 10/22/25 I am a subscribed member, I have a membership that includes tire shine on my vehicle. I went to the car wash and noticed that the tire shine was not working on the right side and it was working on the left side. This visit I notified the attendant that the tire shine was not working on the right side and he said that he didn't know anything about it so I proceeded to go through the car wash. Once through the car wash I went over by the vacuums to check to see if it applied tire shine on the right side and it had not but had applied it on the left side. The tire shine is a paid application that is included in the plan that I pay for so if I'm paying for it I expect it to work. I went inside to talk to the attendant that guided me into the car wash, he was playing a video game on his phone and the other two attendants were in a conversation with themselves. I walked in and they continued in their conversation and he continue to play his video game so I kindly said hey you know the tire shine still did not apply on the right side this is the third time that I've been here and this has happened I paid for the service I expect it to work and be applied to my vehicle when I come through. The other attendant who's a black guy with dreads glasses and is very rude has no customer service experience whatsoever. The first incident with him was me waiting to be guided on the track while he played on his phone in the office he saw that I was there and didn't come out. I blew my him he came out and had an attitude. I told him that's poor customer service he rolls his eyes says something press the screen and goes back in the office and plays with his phone. This time he tells me that's how it's supposed to be. So he calls a guy he said it was going to be his manager and the name was Nate. The other guy who guided me in who's white with glasses and messy hair said don't call Nate but they called somebody and put them on speaker. So the manager or supervisor that they called said he knows that the tire shine doesn't work on the right side and two people complained about it already and it is what it is. The boy the black boy with the glasses and dreads says yeah I get it I understand you can't please people like it was a problem that people said something about a service not being rendered. So I said to them cancel my subscription because I'm not going to pay for something that I'm not receiving I'm paying for service and I expect that service that I pay for so I cancelled my subscription. This carwash needs to be shut down it's always a problem with the equipment or vac system not working and the people that works there are all rude and unhelpful. They just sit in that office playing on their phones or in conversation with themselves not giving customer service to the customers. Who would want to experience something like that? Refund my last payment!!!
• JW

  jw wj

  Oct 23, 2025
  1.0
  ***PAYING FOR A SERVICE YOU'RE NOT GETTING MUST READ*** Store number 544 Take 5 Car Wash 14755 Snow road brookpark Ohio 44142 Time 10:40am 10/22/25 I am a subscribed member, I have a membership that includes tire shine on my vehicle. I went to the car wash and noticed that the tire shine was not working on the right side and it was working on the left side. This visit I notified the attendant that the tire shine was not working on the right side and he said that he didn't know anything about it so I proceeded to go through the car wash. Once through the car wash I went over by the vacuums to check to see if it applied tire shine on the right side and it had not but had applied it on the left side. The tire shine is a paid application that is included in the plan that I pay for so if I'm paying for it I expect it to work. I went inside to talk to the attendant that guided me into the car wash, he was playing a video game on his phone and the other two attendants were in a conversation with themselves. I walked in and they continued in their conversation and he continue to play his video game so I kindly said hey you know the tire shine still did not apply on the right side this is the third time that I've been here and this has happened I paid for the service I expect it to work and be applied to my vehicle when I come through. The other attendant who's a black guy with dreads glasses and is very rude has no customer service experience whatsoever. The first incident with him was me waiting to be guided on the track while he played on his phone in the office he saw that I was there and didn't come out. I blew my him he came out and had an attitude. I told him that's poor customer service he rolls his eyes says something press the screen and goes back in the office and plays with his phone. This time he tells me that's how it's supposed to be. So he calls a guy he said it was going to be his manager and the name was Nate. The other guy who guided me in who's white with glasses and messy hair said don't call Nate but they called somebody and put them on speaker. So the manager or supervisor that they called said he knows that the tire shine doesn't work on the right side and two people complained about it already and it is what it is. The boy the black boy with the glasses and dreads says yeah I get it I understand you can't please people like it was a problem that people said something about a service not being rendered. So I said to them cancel my subscription because I'm not going to pay for something that I'm not receiving I'm paying for service and I expect that service that I pay for so I cancelled my subscription. This carwash needs to be shut down it's always a problem with the equipment or vac system not working and the people that works there are all rude and unhelpful. They just sit in that office playing on their phones or in conversation with themselves not giving customer service to the customers. Who would want to experience something like that? I want a refund on my last payment.
• FM

  Fernando Masabo

  Oct 1, 2025
  1.0
  Mal trato de los trabajadores y cierran en tiempo de trabajo
• CC

  connie coddington

  Sep 30, 2025
  5.0
  I love to have handy towels to dry my wheels & bumpers. Then the interior gets fresh with there interior cleaners and index makes me happy every visit. If the towels are stacked !