Enterprise Rent-A-Car

4.2
990 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

13200 Brookpark Rd, Brook Park, OH
44135, United States
(216) 351-3344
https://www.enterprise.com/en/car-rental/locations/us/oh/parma-brookpark-rd-3902.html
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About

Car Rental AgencyVan Rental
Need a rental car in Brook Park, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Parma Brookpark Road location today.

Location

Enterprise Rent-A-Car
13200 Brookpark Rd, Brook Park, OH
44135, United States

Hours

Reviews

4.2
990 reviews
5 stars
658
4 stars
122
3 stars
46
2 stars
38
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and professional, contributing to a positive rental experience.

Vehicle Availability

Many customers reported issues with vehicle availability, including receiving different cars than reserved and long wait times for rentals.

Cleanliness and Maintenance

While some customers noted clean and well-maintained vehicles, others reported receiving cars with mechanical issues or cleanliness problems.

Reservation Issues

Several reviews highlighted problems with reservations, including cars not being available despite prior confirmation and poor communication regarding vehicle readiness.

Overall Experience

Despite some negative experiences, many customers expressed satisfaction with their overall rental experience and indicated they would return.
  • TS
    Terence Semenec
    2 days ago
    2.0
    At EnSURPRISE Car Rental, we’re SURPRISED to see you! We won’t have a car ready for you!
  • GM
    Gary Mccullough
    5 days ago
    4.0
    Went there to pick up rental car everything was ready to go The people were very helpful thank you very much
  • RS
    R.J. Stracensky
    6 days ago
    5.0
    Everything was great! Nice VW Passat / Sport I had for a rental while mine was in the shop for repair.
  • JJ
    JACQUELINE
    6 days ago
    5.0
    I recently needed a few car rentals from Enterprise at Brookpark and they were extremely helpful and professional. Enterprise is always my go to no matter where I am in the country. Thank you for always maintaining excellent customer service!
  • HP
    Hanna Pietrowski
    Nov 4, 2025
    5.0
    I recently had a fantastic experience at Enterprise Rental in Brook Park! From the moment I walked in, the staff were incredibly welcoming and professional. The team listened to my needs and went above and beyond to provide me with a vehicle that was not only comfortable but also ideally suited to my driving style. Their attention to detail and commitment to customer satisfaction truly impressed me. I highly recommend Enterprise in Brook Park for anyone in need of a rental car. Excellent service and a great selection of vehicles make this location stand out! I'll definitely be returning for my future rental needs. Thank you, Enterprise!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Brook Park, OH?

Enterprise Rent-A-Car in Brook Park offers a wide range of vehicles, including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car on weekends?

On Saturdays, Enterprise Rent-A-Car is open from 9:00 AM to 2:00 PM, and on Sundays, it operates from 10:00 AM to 1:00 PM.