Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Brook Park, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Parma Brookpark Road location today.
Location
Hours
Reviews
4.2
997 reviews
5 stars
664
4 stars
123
3 stars
46
2 stars
36
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Vehicle Availability
Several reviews indicated issues with vehicle availability, including reservations not being honored and customers receiving different vehicles than expected.
Rental Experience
Overall, many customers reported positive rental experiences, noting quick service and ease of the rental process, although some faced delays.
Communication Issues
Some customers experienced poor communication regarding vehicle readiness and reservation confirmations, leading to frustration.
Vehicle Condition
There were mixed reviews about the condition of the vehicles, with some customers reporting issues with cleanliness and mechanical problems.
- MDMarc DuklesJan 5, 20264.0I recently rented a vehicle from Enterprise Rent-A-Car and overall had a solid experience. From the moment I walked in, the staff was polite, professional, and welcoming. The check-in process was efficient and well organized, and I didn’t feel rushed or ignored at any point. Everything was explained clearly, and the paperwork was handled quickly, which I really appreciated since I was on a tight schedule. The pickup process itself was very smooth. I was in and out much faster than I expected, and the employee assisting me made sure I understood the rental terms and return process. Customer service was definitely a strong point during my visit — friendly without being pushy, and attentive without overcomplicating things. The only reason I’m not giving five stars is due to the vehicle situation. I reserved a sedan and was hoping to receive the Alfa Romeo that appeared to be available, but I was told it could not be provided despite my reservation. While I understand that specific models are not always guaranteed, it was a bit disappointing since that was a major reason I was excited about this rental. I did receive a clean, reliable sedan, so it wasn’t a deal-breaker, just a letdown. That said, the car I was given was in good condition, clean, and performed well throughout my rental period. Return was just as quick and easy as pickup. Overall, Enterprise delivered good service and efficiency, with just a small hiccup on vehicle selection keeping it from a perfect score.
- RRRyanDec 26, 20255.0They did a really good job dealing with my insurance, friendly staff, they gave me the best car option possible and they were nice enough to pick me up since I didn’t have a car for the time being!
- JHJason HDec 17, 20255.0Excellent customer service and efficiency. Would not hesitate to use the Brookpark Road Enterprise again in the future. No complaints. Very satisfied.
- CZChris ZDec 8, 20255.0Great customer service. The staff is willing to help find solutions. Michael was fantastic and helped when the airport location left me stranded.
- MMMarc MathiesNov 27, 20255.0The team at Enterprise took care of me while my car was getting collision repair. Pick up was fast and simple. Drop off was effortless. Great experience at Brookpark Rd location.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Brook Park, OH?
Enterprise Rent-A-Car in Brook Park offers a wide range of vehicles, including cars, vans, and luxury cars to suit your rental needs.
What are the operating hours of Enterprise Rent-A-Car on weekends?
On Saturdays, Enterprise Rent-A-Car is open from 9:00 AM to 2:00 PM, and on Sundays, it operates from 10:00 AM to 1:00 PM.
How can I make a reservation at the Enterprise Rent-A-Car location on Parma Brookpark Road?
You can reserve your rental car by visiting their website at https://www.enterprise.com/en/car-rental-locations/us/oh/parma-brookpark-rd-3902.html or by calling them at +1 216-351-3344.
Does Enterprise Rent-A-Car in Brook Park offer airport pickup services?
Yes, Enterprise provides airport pickup services to make your rental experience more convenient.
What payment options are accepted at the Enterprise Rent-A-Car branch in Brook Park?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa as payment methods.
Is Enterprise Rent-A-Car in Brook Park owned by women or does it offer discounts to active military members?
Yes, the Brook Park branch is woman-owned and offers discounts for active military personnel.
What are some nearby dining options I can visit before or after renting a car at Enterprise?
Nearby dining options include Arby's for fast food, Bob Evans for American-style meals, Big Boy and MrBeast Burger for burgers. These places are convenient for grabbing a meal around your rental appointment.
Are there any automotive service centers close to Enterprise Rent-A-Car in Brook Park?
Yes, Spitzer Jeep RAM Brook Park Service Center and Spitzer Chrysler Dodge Jeep RAM Cleveland are nearby for any automotive service or parts needs.
What entertainment venues are located near Enterprise Rent-A-Car in Brook Park?
For entertainment, you can visit Rocky's Entertainment Emporium or Amber's Cabaret, both located near the Enterprise Rent-A-Car location.
What is the address and contact number for Enterprise Rent-A-Car in Brook Park, OH?
The Enterprise Rent-A-Car is located at 13200 Brookpark Rd, Brook Park, OH 44135. You can contact them by phone at +1 216-351-3344.