AutoZone Auto Parts

Reviews

• SW

  Sarah Wentz

  Feb 2, 2026
  5.0
  We stopped in on this cold and snowy night for wiper blades and Charles helped us right away. He installed them for us in a few minutes. Our battery decided it wanted to die and while the store was out of stock Charles came back out and jumped our jeep for us. Thank you so much! We appreciate it more than you know!
• MM

  Mitchell Macalla

  Jan 29, 2026
  5.0
  Excellent customer service! Great knowledgeable staff, definitely look for Juan!
• GB

  Gabriele Baltrunaite

  Jan 28, 2026
  5.0
  Juan gave great service
• MB

  Mikey Ballash

  Dec 31, 2025
  1.0
  Honestly don't leave reviews often BUT this place is the exception. Went there because I had a wiper fly off. Went in read the book to see which wipers I needed. Grabbed the winter blades and went to check out to be told no these won't work, then the gentlemen goes over to the wiper blades and proceeds to grab the most expensive blades the store has to offer. I was told the ones I grabbed(cheaper Bosch) won't work but the ones he grabbed (premium Bosch) will because it has the right adapter and the ones I grabbed didn't, although I told him I confirmed the ones I grabbed were in that book and said it was a direct fit. He said no and brushed me off. Went home look up their OWN website and it says the cheaper ones I had grabbed, fit. I went back up talked to a different representative there and he funnily said the same thing the other gentleman said,"well if you grabbed them yourself, they probably aren't right" he brought the ones over I had tried to purchase earlier and went through the adapters and he let me take them out to my car to see if they fit. They did. This place has very predatory sales tactics. The wipers I grabbed were $21/wiper, the ones he brought out were nearly $40/wiper. I've been up there for exhaust parts too and they tried the same exact thing then. I would do your due diligence before you trust these guys to sell you anything. The icing on the cake is the gentlemen who initially did con me, checked me out and didn't even have the decency to apologize, and once I got my receipt he rolled his eyes and just walked away. Stay classy AutoZone Berea
• LW

  Lexi Walker

  Dec 23, 2025
  1.0
  Stoped in to get wipers and a light for my car the bald man in a gray shirt handed me a paper to go find my own parts, everytime I asked him for help with anything he sighed and seemed like he didnt want to help me. When I first arrived I had stood there for 10 minutes while he chatted it up with another customer before anyone even looked my way, the kid was busy helping someone put in a battery, and the other guy in a gray shirt was scanning boxes. Ive been to autozone a ton of times before and they have always helped you get your parts and help you install wipers. Not this guy, not only was he rude he never mentioned anything about helping and honestly i was too annoyed to ask since i figured he couldnt since he couldn't even help a customer get parts. I used to work for an auto part store you dont treat customers like they are annoying you. Absolutely the worst customer service I've ever experienced i will not return, and i will tell my friends and family to avoid this place. I hope for the sake of your customers you hire better people.

Frequently Asked Questions About AutoZone Auto Parts