Tire Discounters

Reviews

• JH

  John Humbert

  Nov 9, 2025
  1.0
  Customers BEWARE/ 0 Stars if I could; On October 11, I went to Tire Discounters in Beavercreek/Fairborn for an alignment check/alignment. Just a routine service item. I'm normally wary of big chain stores, but thought "hey, they advertise alignments, they do a lot. They're probably good at them". Wrong. Starting off, I was charged for a four wheel alignment while my vehicle (a truck with a solid rear axle) only calls for a front end/two wheel alignment. Not a big deal, IF they were able to perform that correctly. Spoiler alert, they were not. First attempt at returning my vehicle to me, I did not have to leave the parking lot to notice that my steering wheel was very off-centered (it was not before) and I had multiple new illuminated warning lights on my dash. Six trips back on the alignment rack and a plea to a very nice but seemingly incapable technician (I don't care if I have to stay here all day. Make my vehicle right) we now have a "modified" spec sheet that says it is within specs, but a traction control light on the dash. While he and another technician spend time attempting to clear this light, I look underneath the vehicle. Oh, did I mention that he kept trying to tell me that an off-centered steering wheel was normal and acceptable? Also told me after the third time on the alignment rack that I was going to need struts. This is important later. As I look beneath my vehicle, I can't help but notice the protective boot on my right front tie rod, that protects important components, such as the steering rack, is DESTROYED. Shredded. Upon asking him about this, I am told something like "If you replace the part, I'll take care of the next alignment." Unacceptable. Plus the fact that he was not going to tell me that my vehicle was damaged. Fast forward, I make contact with a higher up at Tire Discounters. He offers to let me have a "thorough inspection" performed at a different Tire Discounters, for additional damages caused by the Beavercreek/Fairborn location. I choose the North Dixie location, close to my work. Mistake number two. Not only do they fail to notice the additional damages at this location (left protective boot also ripped, both inner tie rods and rack now exposed to the elements, a melted bit of strut, and a melted bit of wheel liner), they proceed to cause MORE damages. "We pried between your knuckle and lower control arms with a pry bar. You need ball joints. We can do that for roughly $1200". Upon hearing these wonderful new noises (when hitting a bump, my front end now sounds like it's falling out. That was never the case before) and the fact that they were able to do nothing to get me feeling safe in my vehicle again, I raised the vehicle myself to do an inspection of their "work" Upon sending these photos and everything to the first gentleman, I hear nothing back for weeks. Finally, once I have stated that my next step is to contact the Ohio Attorney General's Office, I am contacted by a different regional manger, who listens to what my experience has been like thus far, agrees to correct the problem and pay for parts, so on. That was on October 29th. No one has reached out to me since, no one will return my messages in regards to this matter. I have been without a safe vehicle since October 11th, as a result of Tire Discounters negligence, incompetence, and just overall lack of concern about the safety of their customers and others on the road. I attempted to reach Mr. Jamie Ward, president and CEO, via LinkedIn, just as a last attempt. No response. I have filed a formal complaint with the Ohio Attorney General's Office. And in the meantime, I will be sharing my experience everywhere I can. I would be ashamed to operate a business and treat my customers the way I have been treated here.
• AW

  Angel Wedding

  Nov 8, 2025
  1.0
  I would give Tire Discounters in Beavercreek Ohio a zero if that were possible. We have been going to the store since they opened and have spent a lot of money getting tires, oil changes, tire rotations just to be treated badly today. My husband made appointment for a oil change, tire rotation and alignment for today at 11:00 am. We took the car in at our 11:00 am appointment and were told that the car would be done at 2:00 pm. At 3:30 pm we were not contacted about the car being completed and ready for pickup. They close at 4:00 pm, my husband called and asked if the car was ready and was told that it would be ready at 4:30 pm and that they won't close until the car is picked up. We arrived back there at 4:00 pm and I noticed that my car wasn't in any bay and was still parked in the same spot where I left it. When we went inside the older man at the desk asked what we needed. We advised him that we were there for my car, he opened the door to the bay area where we could hear what he was saying to a man who was on the door. The man on the bay side advised that he wouldn't get to it until a bay was open and that one of the cars in the bay was dropped off before I dropped mine off, his tone of voice was rude. The older man at the desk advised that when a bay was open they would work on my car, and that they were busy today with people walking in and that was why my car was not started or completed. My husband in a nice tone with his voice was low so not to be rude or make a scene asked the older man on why did they take appointments and give times when the car would be completed if they are taking people who are walking in before the people who made appointments, the older man started walking away turning his back to my husband. We both needed to get things done and go places, but had only the truck my husband was driving, which wasted our day waiting on picking up the car at a specified time that was not honored. We won't be going back there for anything. There are a lot of other places to get tires, oil changes and alignments. You lost a good long time customer.
• DC

  Dakoda Coleman

  Oct 31, 2025
  1.0
  Had an appointment scheduled for 12pm and told me it would be done ready to go by 4pm my vehicle was still in the same spot hasn’t even been touched. Grabbed my keys and left without any service huge waste of time. DO NOT RECOMMEND the manager had nothing to say either.
• AW

  Anthony Whitehead

  Oct 3, 2025
  5.0
  Had an issue with my tires and I showed up at 530 and they closed at 6. They got me in and helped me out because I was 6 hours from home. I will be back to Tire discounters from now on. A+++++++
• KW

  Kenneth Wesch

  Sep 18, 2025
  1.0
  This is not the place you want to take your car if you are a female. I sent my wife for a 1:00 pm appt that I made online. When she got there the gentleman named Riley at the desk said we didn't have an appt for us even though I sent her the confirmation that was made. The salesman was rude and not helpful. Didn't even offer to fit her in. Just went to the lady behind her and was willing to fit her in for and alignment. We needed to have the valve stem fixed this wasn't going to be a major job and I cant believe this was the customer service that she received

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