Jeff Wyler Hyundai of Beavercreek

Reviews

• MJ

  Mary Jones

  2 days ago
  1.0
  Made service appt 2 weeks out. 3 minor jobs, oil change tire rotation, install Hyundai hood deflector, replace tail light that was holding moisture. Dropped off 8:30am Nov 12. Told should be done by COB. Crickets, no call. Called next morning was told several cars ahead of mine. ? Dealer called quitting time Thursday. Oil done, hood done. Wrong tail light sent. Should be done noon Friday. Done 3-ish. Went to pick up. Deflector off center and not properly attached. Service mgr adjusted. Reviewing invoice showed over charged $191.80. Took hour to get credit to credit card. Worst experience at a dealer ever. 3 days in service for maybe 2 hrs labor.
• MS

  Mike Seidel

  4 days ago
  5.0
  I had a fairly common warranty issue, horn failure. The service department got me in within a day for evaluation, and the diagnosis, as expected, was horn unit itself failure. They ordered a replacement part and scheduled me for the first day I had available. The service staff, from techs in the bays, to service writers, to the manager have always been top-notch. I cannot fault them in any qay! In fact, having spent some time in the industry, they always exceed expectations!
• DD

  Donelle Duh

  5 days ago
  5.0
  I had a great experience! I came in and was greeted by Anthony B! I already had a certain amount I wanted to spend and monthly payment I could afford, Anthony gave me several options and help me leave in a new 2026 Hyundai Venue! He was patient while I struggled with insurance and overall made my first time car buying experience a breeze. 10/10 recommend! He was amazing could not ask for a better experience!
• MC

  Mary Lynn Cole

  Nov 14, 2025
  1.0
  Worst experience ever. I drove an hour to look at the Honda Pilot on the lot. I asked ahead of time if there were any issues, none were disclosed. There’s a huge hole in the passenger seat, looks to be keyed on the driver side door, fogged up headlight, dings and more. Very disappointing this wasn’t disclosed and a total waste of a trip. Not being straightforward is also called dishonesty and it makes you wonder what else they’re hiding.
• MO

  matthew Osterfeld

  Oct 20, 2025
  1.0
  If I could provide 0 stars I would. Unfortunately that is not an option so 1 it is. This dealerships Service Department is terrible. I purchased my car new with a warranty and 3 free service appointments. At my first oil change I mentioned that my headlights seemed off as there is a break in the light in a V shape in the lights, and the charging port was not connecting to Android Auto properly. The first service appointment took 4 hours. They found nothing wrong with the headlights or the USB connection port. Come to find out the lights are just designed this way, I wish I would have driven the car at night prior to purchasing. The USB connection port continued to have problems and my husband talked to them about it at my second oil change as we had changed cords and ordered new cords and it was still not functioning properly. They agreed at that time to replace it along with a seat belt holder that had snapped in the third row under warranty. They needed to order the parts and it would take a full day to do the work. They would call when the parts were in to get it scheduled. My husband followed up 2 weeks later when we had not heard from them. They were still waiting on the USB port. He followed up again another week later and confirmed they could schedule it. My husband tried to call back multiple times to schedule a date and they would not return the call. The big problem with the call system is you cannot get a person and always get sent to voicemail. We finally got an appointment scheduled and agreed to drop it off the night before so they could get started first thing in the morning as we needed it done by 2:00. They did not even start on it until 12:40 pm and called me at 3:30 pm, well after 2:00, to let me know that the seatbelt holder part was broken they received and they would have to order another one and they would need to keep the car for another day. My frustration was at it’s peak as had they started on the car in the morning they may have known that earlier. I asked about the USB connection port and they confirmed verbally that it was replaced and that is what took the longest time so the seatbelt holder is a quick switch and it would be done by noon the next day. They did offer a loaner for the night. The next morning they completed the seatbelt holder by around 10:15 am and sent me a final document of what work was done. After reading the paperwork I realized it was unclear if they replaced the USB port. I arrived to get my car and asked if the USB port was replaced to find out that despite being told the day prior that the USB port was replaced, it truly was not. The technician did not see anything wrong with it because it was charging just fine. Therefore this dealership had my car for 38 hours and did in their words a 10 minute job. I asked why I was lied to the prior day to the person that told me it was completed and his boss, and their answer was they didn’t know. They just found out that morning on Day 2 it was never replaced. I cannot understand why the Service Manager does not know what is going on in their shop and why information is given to customer that they do not know to be fact. They falsified information the prior day as I was irate to get me off the call hoping that I would not know. I will never buy another car from here and will tell everyone I know to learn from my experience. Their service department is terrible and completely lacks communication. Do not take your car to get serviced here.

Frequently Asked Questions About Jeff Wyler Hyundai of Beavercreek