Jeff Wyler Hyundai of Beavercreek

Reviews

• MH

  Michelle Hall

  3 days ago
  5.0
  My five star review is for Lance Easley. To be honest he was the reason we did buy our vehicle. He was honest, easy to talk to, took his time with us after the dealership was closing. He was informative and helpful in our leaving the dealership with our new car. Thank you Lance Easley for being our positive in this experience.
• SS

  Shawn Snyder

  Jan 29, 2026
  1.0
  “I didn’t make it, I didn’t build it, and I didn’t break it. You’re the one who purchased a Hyundai.” — Darrell, Service Advisor I purchased a 2022 Hyundai Tucson Hybrid brand new from a Jeff Wyler Hyundai dealership. Unfortunately, my experience with Jeff Wyler Hyundai of Beavercreek has been incredibly frustrating and disappointing. At 59,800 miles, my check engine light came on. Being that I was right at the end of the 60,000-mile warranty, I immediately scheduled service and stopped driving the vehicle to avoid exceeding the mileage limit. The dealership diagnosed a failed EGR Valve Assembly. Because the dealership is approximately 25 miles away, the vehicle arrived with 60,006 miles on it. Despite the fact that the issue occurred within the warranty period, and the car had 59 miles on it when I purchased it new, the dealership refused to honor the warranty. I was forced to pay nearly $1,800 out of pocket for the repair in May 2025. Fast forward to January 2026, at approximately 68,000 miles, the check engine light came on again. I returned to Jeff Wyler Hyundai of Beavercreek and was told, once again, that the EGR assembly had failed and needed replaced. I was then informed that it would not be covered, even though replacement parts carry a 12-month/12,000-mile warranty. To make matters worse, one of the dealerships service advisors, Darrell, initially claimed that the original repair never happened. Darrell, was extremely rude and unprofessional throughout the interaction. At one point, he stated: “I didn’t make it, I didn’t build it, and I didn’t break it. You’re the one who purchased a Hyundai.” This comment was unnecessary, dismissive, and completely inappropriate for someone in a customer-facing role. After several stressful days of contacting Hyundai Corporate and providing proof that the original repair did, in fact, occur, it was finally agreed that the EGR assembly would be replaced under warranty. While I am relieved the issue was ultimately resolved, it should never have required this level of effort, stress, or escalation, especially for a known issue that failed twice in under 9,000 miles. The lack of accountability, poor communication, and unprofessional behavior from service staff have permanently damaged my trust in this dealership. I would strongly caution others to document everything and be prepared to advocate for themselves if they choose to service their vehicle here.
• MM

  Michael Molnar

  Jan 25, 2026
  5.0
  Bought a 2026 Elantra N (with a trade-in of a 2024 Elantra N). The sales associates, sales manager, and finance managers I dealt with were all extremely personable, knowledgeable, and high pressure-free. They seemed genuinely interested in me as a person rather than just as a "sale". They got me the vehicle I wanted (specific color and transmission) within a day from one of their other Wyler Hyundai dealers in the state. Trade-in value was very acceptable. All in all a delightful experience. Highly recommended (more-so than a couple other area Hyundai dealers I've had experiences with)I!
• TB

  Tina Beyer

  Jan 22, 2026
  1.0
  Do not take your car to this place for service. They had my daughter's car for over a month and wouldn't give her a loner car. They gave her nothing but the run around and wouldn't return her calls and kept giving excuses as to why her car wasn't being worked on. I had to take my car in on Tuesday, and was promised an update by the end of the day. When I asked for a loner car, they of course didn't have one. Today is Thursday and I called for an update, and there wasn't one available. After I let them know that was unacceptable, they spoke to the service manager and he said my car is being worked on, which is a lie because they said there wasn't an update. All these people do is lie! I will be going to pick my car up and take it elsewhere.
• DD

  Daniel Dalesandro

  Jan 19, 2026
  5.0
  ​I honestly can’t recommend John-Louis Smith enough! Being 25, I was pretty nervous about the whole car-buying process and was worried about feeling pressured or overwhelmed. From the moment I walked in, John-Louis made me feel completely at ease. ​He didn’t just try to "sell" me; he actually listened to what I needed and made the whole experience feel like a conversation with a friend. He was incredibly patient, answered all my questions, and—most importantly—got me a killer deal that actually fit my budget. ​If you want someone who is transparent, professional, and genuinely cares about getting you into the right car without the stress, go see John-Louis.

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