Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of individuals like Ty, Erica, and Isaiah.
Reservation Issues
Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and last-minute cancellations.
Vehicle Condition
Customers reported mixed experiences regarding vehicle cleanliness, with some mentioning clean cars while others noted issues like unpleasant odors.
Communication Problems
There were complaints about poor communication regarding vehicle availability and delays, leading to frustration among customers.
Overall Experience
While many customers had positive experiences, a significant number expressed dissatisfaction with service inconsistencies and issues with vehicle availability.