Pilot Travel Center

3.9
1554 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Beaver Dam, OH! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
427 East Main Street, Beaver Dam, OH
45808, United States

Hours

Reviews

3.9
1,554 reviews
5 stars
659
4 stars
471
3 stars
218
2 stars
69
1 star
137

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with cleanliness, particularly in the bathrooms and showers, with some describing them as disgusting or poorly maintained.

Customer Service

Customer service experiences varied widely, with several reviews highlighting rude or unhelpful staff, particularly during night shifts.

Wait Times

Customers frequently mentioned long wait times for showers and food, with some expressing frustration over slow service at the gas pumps and food counters.

Facilities

While some customers appreciated the variety of food options and the cleanliness of certain areas, others noted that facilities like showers were often unavailable or not properly maintained.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and lack of attention to cleanliness and customer service.
  • LW
    Lukasz Wakula
    Nov 13, 2025
    1.0
    I waited too long for a shower! Also when I got in in #10 water was barely dripping from shower head …
  • BB
    Betty
    Nov 12, 2025
    3.0
    Best McDonalds Ive ever had but, waited near 10 minutes to pump $30 in gas because, the pump was super slow...didn't changed squeezing the handle either.
  • CP
    Carl Peeples
    Nov 1, 2025
    3.0
    White boy wouldn't tell me how long it might be for the next shower to be available or rather there's no one to clean them at the moment.
  • DS
    Daanvir Singh
    Oct 24, 2025
    1.0
    I stopped at this Pilot Flying J recently and had a very disappointing experience with an employee named Lanae. Her attitude was rude and unhelpful from the moment I approached the counter. Instead of assisting with my questions, she seemed irritated and dismissive, making the entire interaction uncomfortable.
  • MF
    Mud Flaps
    Oct 17, 2025
    1.0
    As we were walking in to get our showers, we noticed how dirty the parking lot was with overflowing trash & knew that was not going to be a good sign. Sure enough, the inside was bad to the point of ceiling tiles hanging down. There were 11 people waiting for a shower, but after seeing several people come out of their shower, there were still 10 after 45 minutes! Saw the manager & cashiers talking, but no one offering to clean showers or even apologize. We left & walked across to the Flying J that was very clean & friendly🤷‍♀️ Hopefully this will be on their list to update soon.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.