Enterprise Rent-A-Car

Reviews

• TM

  Tom Marini

  Feb 19, 2026
  5.0
  Good people, quick service and picked me up after my car was totaled
• UD

  Umang Desai

  Feb 17, 2026
  1.0
  I am absolutely outraged by the disgraceful experience I had with Enterprise Rent-A-Car - Lear Industrial Parkway. This was, without exaggeration, one of the worst customer service interactions I have ever encountered. I was given a rental vehicle because my personal car is currently in the body shop for repairs. This was not a casual rental, it was a necessity during an already inconvenient and stressful situation. Instead of providing basic support, this location made everything significantly worse. The car I was handed was blatantly a smoker’s vehicle. The stench of stale cigarette smoke was overwhelming the moment I opened the door. The odor was soaked into the seats, embedded in the upholstery, and circulating through the air vents. It was impossible to ignore. I have a health condition that makes me highly sensitive to smoke exposure, and being inside that vehicle was physically unbearable. The fact that this car was cleaned, approved, and handed to a customer in that condition is beyond unacceptable, it is negligent. When I called the store to address the issue, the situation escalated from bad to infuriating. The associate I spoke with was dismissive, rude, and shockingly unprofessional. Instead of offering a solution or even a basic apology, he bluntly told me to “get out of the car and the problem will be solved.” That was the extent of his so-called customer service. No attempt to exchange the vehicle. No acknowledgment of a legitimate health concern. No accountability. Then, unbelievably, he hung up on me mid-conversation. Being hung up on while trying to resolve a health-related concern is beyond disrespectful and it is outright contempt for customers. This level of arrogance and disregard is unacceptable for any business, let alone a company that prides itself on customer service. Management needs to seriously evaluate what is happening at this location. Handing out smoke-filled vehicles and employing staff who treat customers with hostility and indifference reflects a complete breakdown in standards. This was not just inconvenient and it was insulting and unacceptable. I expect this issue to be investigated and addressed immediately.
• AG

  Albert Gutierrez

  Jan 17, 2026
  5.0
  Very nice group of guy's to help you!!
• CB

  Corey Betke

  Jan 15, 2026
  1.0
  “You know how to *take* the reservation, you just don't know how to *hold* the reservation.” Booked a truck over a week in advance for an important trip. A couple hours before I received a call that they didn’t have any trucks. Absolutely terrible.
• SF

  Seminole Fraley

  Jan 13, 2026
  2.0
  Copy / paste of my survey response after a recent rental experience: First of all, my home store (Amherst) wouldn't let me select it's locAtion for my reservation and I was forced to choose Avon, which is double the distance away; and I had to pay for an Uber because of Enterprise shuttle service doesn't connect that far. Next, the booking I submitted online, with no issues, was actually unavailable despite being able to finalize the reservation. I called to ask about shuttle service and that is when Anthony explained the situation and did all he could to rectify things and get me into a rental. He explained that he would have to increase my price slightly to accommodate the vehicle class change, and I protested because 1: it's not the car I chose or wanted and 2. I could not afford any price increase and I explained I was already paying 500$ plus the deposit for this rental. He was able to get his manager to approve the economy rate for the fullsize car that was available so my price did not change - however I am extremely unsatisfied with the quality of the exterior body as well as the driving capability of the vehicle. The car still had remnants of large pieces of garbage from last renters or employees (Dasani water bottle, spare change and food pieces), it had a windshield crack on the passenger side about 8 inches long, which grew another 4-6 inches during my time with the car because of the cold / hot fluctuation. The exterior also had several spots of damage from tar or paint and the service team did not ensure that the fluids were all topped off before releasing the vehicle to a client - I returned the car with the "fluid low" dash light still in effect. Finally, because I am moderately experienced with mechanical repairs of cars and small engines, I believe that the vehicle has been underservices for oil changes (evident in the lag and loud hum of the engine). It also has a wobble / shake in the steering which indicates either a wheel bearing / ball joint is going bad or that the vehicle needs it's under-carriage (suspension and wheels) evaluated and diagnosed. Overall, despite the car accomplishing the small amount of needs I had expected of it, I will never look at Enterprise Company with the same positive light due to the negligence of the company overall when renting what are deemed as "quality" cars to customers who are paying far more than they should for what they actually receive. Your employees are over worked and under valued which perpetuates the disdain for the job as well as the customers, and creates a sense of dissonance between quality and delivered experience. You are a billion dollar company, you can - and should - do better than this. I will from now on take my money to other apps like Turo because they are extremely comparable in quality of vehicles but do not require nearly as much of a financial commitment as Enterprise does, and the money goes more effectively back into the local community and economy.