Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Austinburg, OH!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
1,644 reviews
5 stars
805
4 stars
503
3 stars
208
2 stars
52
1 star
76
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to customer dissatisfaction.
Cleanliness
While some customers praised the cleanliness of the showers and restrooms, others reported unsanitary conditions and lack of maintenance.
Service Efficiency
Customers frequently experienced long wait times and poor service, particularly in the shower area and at the fuel pumps.
Positive Experiences
Despite the negative feedback, several customers noted positive interactions with friendly staff and appreciated the overall convenience of the location.
- SASam AllanDec 16, 20255.0Super Friendly people
- KKKaelyn KoenigDec 15, 20252.0I went up there today with my sister, and we usually have a good experience with the people except today. My sister was waiting for the employees to come over because she wanted a pizza, but they were standing there talking not paying attention to anything but their own conversation, then the employee, Jenifer, said to my teenage sister “Are you waiting for something because people usually stand over here.” in the most unnecessary, rude tone. Then as we’re leaving they start talking crap about my 17 year old sister. So unprofessional, very disappointed.
- APalyssa perryNov 8, 20254.0They okay
- EOEngelbert OrdonezSep 4, 20251.0Had to leave workers just talking to each other had to wait an hour just for a shower and there were doors open in the shower area very rude and lazy so I just went to loves never coming back to this location
- VSVolodymyr SadovnikovJul 18, 20251.0Another dump. If you were hoping to take a shower — tough luck. The staff doesn’t want to clean, so they come up with excuses and schemes to keep them closed.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services and amenities does Pilot Travel Center in Austinburg, OH offer?
Pilot Travel Center offers gas, diesel, DEF with high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, and coffee. Additional services include diesel mobile fueling, CAT scale, laundry, ATM, and more.
Is the Pilot Travel Center in Austinburg open 24/7?
Yes, this location is open 24 hours a day, 7 days a week, including holidays with regular hours.
Are showers available for customers at the Austinburg location?
Showers are available at some locations; for availability and pricing at Austinburg, please contact the store directly or use the store locator.
What payment methods are accepted at Pilot Travel Center in Austinburg?
They accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and cash.
Does the Austinburg location have overnight parking and what are the rules?
Overnight parking is available but rules vary by location; contact the store directly for Austinburg-specific parking information.
Can I reserve parking in advance at Pilot Travel Center?
Yes, you can reserve parking through their app 'Reserve Now' or via their website at pilotcompany.com/park.
Where can I find nearby food options around Pilot Travel Center in Austinburg?
Nearby dining options include Subway, Dunkin', Taco Bell, Burger King, McDonald's, and Waffle House, offering a variety of quick meals before or after your visit.
Are there lodging options near Pilot Travel Center in Austinburg?
Nearby hotels include Fairfield Inn & Suites Ashtabula, Hampton Inn Ashtabula, Hampton by Hilton, and Americas Best Value Inn for convenient overnight stays.
If I need automotive or truck services near Pilot Travel Center, where should I go?
Nearby automotive and truck repair services include Wingfoot Truck Care Center, Speedco, Emerine's Towing INC, and Hogan Truck Leasing & Rental.
Can I purchase gift cards for Pilot Travel Center and where?
Yes, eGift Cards are available via their app 'Get eGift Card' or on their website pilotcompany.com/gift-cards.