Business Details
About
Car WashWaterway Gas and Wash Co.
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
3.9
317 reviews
5 stars
178
4 stars
46
3 stars
27
2 stars
22
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported dissatisfaction with the quality of cleaning, stating that both interior and exterior jobs were often incomplete or poorly done.
Customer Experience
Several reviews highlighted poor customer service, including unresponsive management and staff attitudes, leading to frustration among customers.
Pricing Concerns
Customers expressed that the prices are high relative to the quality of service received, with some feeling that they were not getting value for their money.
Staff Performance
While some reviews praised the friendliness and hard work of the staff, others noted inconsistency in service and training issues.
Membership Issues
Long-term members reported a decline in service quality and changes in what is included in membership packages, leading to dissatisfaction.
- HDhugh drakeDec 12, 20254.0Always quick, friendly service
- MLMargaret LechnerNov 14, 20254.0Had one spot on arm rest. Asked if he could wipe it. Nope. Just wanted one spot wiped.
- CPcristian pojanoOct 10, 20251.0Awful awful experience, their machine ripped and ruined my cover tire and with the excuse that was a 3rd party item, they refuse to provide even a small refund. The car is not even clean !! $40 car wash for a very poor service. Warning, they do NOT care about you as customer. BAD BAD BAD The owner's canned reply asking me to “reach out” is laughable. With the volume of similar complaints over the past year, maybe it’s time to stop sending empty emails and start managing your staff. You’ve had enough warnings. Pictures speak volumes and mine show exactly what your service did. Take accountability. Customers deserve better than damage, deflection, and PR fluff
- RCRobert ColemanJul 25, 20254.0Pretty good job cleaning
- EHEileen HansonJun 30, 20245.0We bought gas. They have snacks.
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash in Aurora offer?
Waterway Carwash provides full-service car wash services, major brand gasoline, snacks, drinks, and other convenience store merchandise.
What are the operating hours of Waterway Carwash in Aurora?
The carwash is open Monday through Saturday from 7:30 AM to 7:00 PM, and on Sunday from 8:00 AM to 7:00 PM.
Where is Waterway Carwash located in Aurora?
It is located at 7010 Aurora Rd, Aurora, OH 44202, USA.
What payment options are accepted at Waterway Carwash?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Waterway Carwash provide wheelchair accessible facilities?
Yes, the location has wheelchair accessible entrance, parking, seating, and restroom facilities.
How can I contact Waterway Carwash for customer service?
You can reach them via email at customerservice@waterway.com or call +1 330-995-2900.
Where can I find more information about Waterway Carwash online?
Visit their website at https://www.waterway.com/locations/bainbridge/ or their Facebook page at https://www.facebook.com/WaterwayCarwash.
Are there nearby gas stations close to Waterway Carwash in Aurora?
Yes, the BP gas station is nearby and offers convenience store items and automotive parts which can be useful before or after your car wash visit.
What dining options are near Waterway Carwash in Aurora for a quick meal?
Nearby options include Chipotle Mexican Grill for Tex-Mex, Jersey Mike's Subs for sandwiches, Steak 'n Shake for American cuisine, and Starbucks for coffee and snacks.
Are there places nearby Waterway Carwash where I can shop for home improvement or automotive needs?
Yes, The Home Depot offers home improvement and gardening supplies, while Discount Tire provides tire services and automotive parts. Additionally, Sherwin-Williams nearby offers paint and building supplies.