AutoZone Auto Parts

4.2
358 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone E. Main Street in Ashland, OH is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Ashland, OH or call us at (419) 289-2327.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
727 E Main St, Ashland, OH
44805, United States

Hours

Reviews

4.2
358 reviews
5 stars
205
4 stars
78
3 stars
33
2 stars
19
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others, particularly in management, are criticized for being rude and unhelpful.

Product Availability

Customers appreciate the availability of parts, but there are complaints about incorrect parts being sold and the need to order items that should be in stock.

Staff Knowledge

Many reviews highlight the staff's knowledge and willingness to assist, although some customers experienced issues with less knowledgeable employees.

Overall Experience

While some customers report excellent experiences and quick service, others express frustration with long waits and poor interactions with certain staff members.
  • DG
    Dale Green
    Nov 5, 2025
    4.0
    Great fields
  • DS
    Danielle S
    Sep 13, 2025
    1.0
    Would be a zero if possible!! Visit the Ashland location and give all the information to get new breaks and rotors for my 2019 dodge ram 1500 big horn 4x4! Specifically said it is a 6 lug rotor thats needed! The employees at this location not only sold the wrong part not once but TWICE!!!!! First time they sold me 5 lug the second time they sold me 8 lug rotors!! The manager was even involved!! 3rd trip to auto zone was to get a complete refund!! Magically I go to O'Reillys and they not only get it correct on the first visit but it was also $250 CHEAPER!!!!! Will never go to Auto Zone again!! DON'T WASTE YOUR TIME!!!!!
  • JI
    James Ronez II
    Jul 28, 2025
    1.0
    Absolutely pathetic customer service. I was stranded with my daughter and a dead battery in the next parking lot over and they wouldn't let me use the jump box. They Said it wouldn't be charged for hours. They must use that thing pretty frequently for it to be completely out of juice. Or they're just incompetent.
  • JD
    Jordan Davidson
    Jul 21, 2025
    5.0
    Josh and Dale always go above and beyond whenever I need help at AutoZone. No matter what I come in for, they treat me with kindness, patience, and give their best effort every time. It’s rare to find such genuine customer service these days, but these two consistently deliver. Thanks, Josh and Dale — you’ve made AutoZone my go-to spot!
  • MW
    michelle winters
    Jul 21, 2025
    5.0
    I was traveling for work and needed help to get my car hood closed all the way. I stopped in and Brian M (I hope I remembered that right) was kind enough to come help me take a look at it and helped get it to close so I could head to work! So greatful! Top notch customer service!

Frequently Asked Questions About AutoZone Auto Parts

What are the opening hours of AutoZone Auto Parts on weekdays?

AutoZone Auto Parts is open from 7:30 AM to 9:00 PM Monday through Friday.

Does AutoZone Auto Parts offer in-store pickup and same day delivery services?

Yes, AutoZone Auto Parts provides both in-store pickup and same day delivery services.