AutoZone Auto Parts

Reviews

• BB

  Bryan

  Feb 10, 2026
  1.0
  Never told me they had my part I ordered a month ago and I called almost every week.
• AR

  allison russo

  Jan 22, 2026
  1.0
  very unprofessional.
• LT

  Luis Torres

  Dec 2, 2025
  5.0
  5 stars — Cory and Tony were amazing Cory and Tony helped me with a badly corroded battery on a freezing December night, and they stuck with it for almost 30 minutes until everything was finally fixed. The battery was really stuck in there, but they stayed patient, kind, and made sure my car was good to go before I left. They went above and beyond for me, and I really appreciate how professional and helpful they were. Thank you both for the great service.
• BB

  Betsy Brown

  Oct 16, 2025
  1.0
  I have recently had a terrible experience with this company and I am being completely ignored by the district staff. The district manager from the Cincinnati area is completely dodging my calls. I have left messages for her at 2 different locations every day for the last 6 business days. Additionally, when I asked for an email address, I was declined. I gave the store manager, Tim, an opportunity to make it right and he informed me it was out of his hands which is why I was referred to the district manager. It's worth noting Tim has been GREAT to deal with all along, he has been very responsive to me even if he didn't have an answer. I give Tim 5 stars! We purchased a transmission that was built incorrectly and has failed. While the transmission itself is covered under a warranty the labor is not. We should not be liable for any labor as this part was manufactured incorrectly. The failure was not due to any lack of maintenance or misuse on our part. The delivery of the new transmission has been delayed twice now with zero communication from the anyone, I had to reach out to National Power Train myself to get answers. Meanwhile, the driver has not had a car for over 30 days now. He has lost wages due to not having transportation as well as losing money due to having to take ubers everywhere. He is 20 years old so he can't rent a car! All I am trying to do is speak with the next supervisor up to discuss compensation for the remaining labor which we feel is fair after this entire experience and not having a car for 30 days. Lost wages alone are more than the labor...which how can you pay for something if you can't work? I have been in retail myself at the management level since 2002 and this is hands down the worst I have ever been treated by a company, they have zero concern for us a customer. It is completely unacceptable to expect someone to go more than 30 days without a car. Someone besides Tim needs to call me back

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